Service Technician

Qualifications:

• Graduate of any automotive course
• With NC1 and NC2 certification
• With at least 3 years of experience in the same field
• Knowledgeable in car parts and flexible
• Must know how to drive an automatic and manual transmission, with a valid professional drivers license

Job Description:

• Greet customers and understand their vehicle concerns and service requirements.
• Perform initial vehicle inspections and document customer complaints accurately.
• Coordinate with EV technicians regarding diagnostics, repairs, maintenance, and vehicle safety.
• Explain repair findings, recommended services, costs, and estimated completion times to customers.
• Prepare and communicate service estimates, repair orders, and invoices.
• Monitor the progress of vehicles in the workshop and keep customers updated.
• Recommend preventive maintenance and necessary repairs based on manufacturer guidelines.
• Ensure proper handling of EV-specific safety procedures and high-voltage system concerns.
• Coordinate warranty claims, recalls, and service campaigns when applicable.
• Maintain accurate service records and customer information.
• Handle customer questions, concerns, and complaints professionally.
• Ensure completed vehicles meet quality and safety standards before delivery.
• Follow dealership/company policies, manufacturer procedures, and workplace safety regulations.