Team Lead - Client Services

Team Lead Client Services

Location: Lahore (Onsite)
Full-Time | Client Services | Expert Network | Market Research

About the Role:

Green Minds is seeking a dynamic and driven Team Lead Client Services to join our fast-growing expert network and market research firm. This is a high-impact role for someone who thrives in client-facing environments, enjoys project ownership, and has a knack for expert engagement and team leadership. You will independently manage projects for global consulting firms and corporates while guiding junior team members and ensuring world-class delivery.

Key Responsibilities

A) Client Engagement & Project Ownership

• Manage end-to-end delivery of expert knowledge and market research projects for global clients.
• Act as the main point of contact throughout the project lifecycle, ensuring seamless execution and top-tier client service.
• Coordinate timelines and deliverables with internal teams across different time zones.
• Meet and exceed KPIs related to expert fit, delivery time, and client satisfaction.
• Step in for managers to ensure continuity and leadership during fast-paced or high-volume periods.

B) Expert Identification & Strategic Outreach

• Lead recruitment efforts for hard-to-source or high-stakes expert requests.
• Identify, screen, and onboard top industry professionals using LinkedIn, databases, and outreach campaigns.
• Conduct vetting calls and translate expert relevance into strategic insights for clients.
• Negotiate expert honorariums and ensure smooth scheduling and communication.
• Ensure compliance with internal quality standards and any client-specific requirements.

C) Team Support & Process Optimization

• Mentor junior researchers through coaching, feedback, and best practice sharing.
• Oversee task distribution and pipeline management for complex or time-sensitive projects.
• Contribute to training programs and onboarding initiatives to scale team capability.
• Collaborate on continuous improvement of tools, templates, and processes.

Who Were Looking For

We're looking for strategic problem solvers who take initiative, thrive under pressure, and are excited about driving client success and internal excellence.

Requirements:

• Experience in client services, project management, or expert networks.
• Strong communication skills (written & spoken) in English; additional languages are a plus.
• Business acumen across industries like tech, healthcare, energy, finance, etc.
• Proficiency in LinkedIn sourcing, vetting, and stakeholder engagement.
• Adaptability and ownership mindset in fast-paced environments.
• Passion for mentorship, collaboration, and knowledge sharing.

What We Offer

• Competitive salary with performance-based incentives.
• Exposure to global projects across a variety of industries.
• Rapid career growth and internal leadership opportunities.
• Collaborative, diverse, and learning-driven work culture.
• Structured onboarding, training, and mentorship programs.
• Team lunches, learning events, and a people-first environment.

About Green Minds:
We are a market research firm connecting top-tier clients with subject-matter experts globally. At Green Minds, we believe in the power of speed, relevance, and human connection. Our team thrives on curiosity, ownership, and delivering value at scale.