Receptionist

Job Objective

The receptionist is a professional who manages the front desk-related activities and customers\ relationship management. The receptionist is the first point of contact for external customers & employees to help, direct, answer questions, schedule appointments, manage the flow of traffic in GEPD corporate office as well as perform various administrative tasks.

Key responsibility

• Welcome guests and address their inquiries properly.
• Manage meeting room reservations.
• Keep detailed and accurate records of visitor and calls received.
• Maintain a proper and presentable reception area.
• Proactively create and maintain an up-to-date database of counterparty contact details (mailing addresses, phone numbers, emails, and contact persons), facilitating seamless communication for all office employees.
• Maintain relevant control documentation (registers, forms, etc.); carries out an efficient documentation and filing system.
• Respond to complex inquiries from all levels of employees or external sources
• Manage stationary supplies inventory and restock as needed

Academic experience required

• A Bachelor's degree or Diploma in Business Administration, Office Management, or any other related field.

Professional Experience Required

• Minimum of 1-3 years of proven experience as a Receptionist, Front Office Representative, or in a similar administrative role, preferably within a corporate environment.
• Experience with multi-line phone systems.

Computing Skills

• Proficiency in all Microsoft Office applications.

Personal Skills

• Strong Communication Skills: Verbal and written, with a clear and professional phone manner.
• Customer Service Orientation: Strong focus on providing excellent service and a positive experience to all internal and external stakeholders.
• Professionalism & Poise: Ability to maintain composure and a welcoming demeanor, even in high-pressure situations.
• Organizational & Time Management Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain an organized workspace.
• Attention to Detail: Meticulous in managing records, mail, and other administrative tasks.
• Comfortable with office equipment (printers, scanners, fax machines).
• Problem-Solving: Ability to handle inquiries and resolve minor issues independently.
• Interpersonal Skills: Strong ability to interact effectively with diverse individuals.
• Initiative & Proactiveness: Ability to anticipate needs and take action without constant supervision.

Languages

• Fluent in both written and spoken Arabic and English is essential.