Operations Manager, Mumbai

Role: Operations Manager
Experience: 3+ years 
Salary: Up to 7.5 LPA + Incentives
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Role Overview

The role is with one of our partners in Mumbai. The organization works with nonprofits to provide strategic support to fundraising initiatives.

Roles & Responsibilities

• Overseeing the Operations team

• Responsible for NGO onboarding, NGO/Donor Support and renewals

• NGO partnerships management to increase volumes from existing customers.

• Identifying bottlenecks in current processes, strengthening the ops processes, efficiency, and ops compliance process.

• Managing and building teams as necessary for replacement or growth, overseeing all operations activities.

• Directly handling NGO communications, escalations and partnerships

• Overall, bringing continuous process improvement and increasing efficiency in the process.

Qualifications

• Any graduate with 3 to 5 years of experience. MBA candidates are preferred.
• Experience should be significantly more in operations, preferably document-based operations or financial operations.

• Good Communication skills

• Excellent Excel skills. Ability to work with substantial amounts of data, demonstrating strong analytical skills.
• Strong leadership and management skills to motivate and lead teams effectively.
• Excellent organizational and problem-solving abilities, capable of critical thinking and creative problem-solving. This role will require significant multitasking.
• Demonstrated process improvement in previous roles with a proven track record of successful implementation.

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Hiring Note: Applications will be reviewed on a rolling basis. This job is first posted on May 8, 2025, on GroundZeroJobs.Org

For any questions, ping us on WhatsApp Chat helpline: +91-8058331557