Customer Service Representative

Job Title: Customer Service Representative

Contract Details: Full-time, Professional Services Contract

Job Description:

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative & Appointment Setter. In this role, you will be responsible for handling customer inquiries and setting appointments for our client. You will play a crucial role in ensuring our clients' satisfaction and making sure they show up for their appointments.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Provide accurate and helpful information to customers regarding our clients' products and services

- Schedule appointments for the dentist offices in California using our appointment setting software

- Maintain a high level of customer satisfaction and build strong relationships with clients

- Collaborate with team members to improve processes and procedures for handling customer inquiries and setting appointments

- Meet and exceed performance targets and goals set by the company

Requirements:

- 1-2 years of experience in a customer service or sales role, and appointment setter. Previous experience working in a dentist's office is a plus.

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Proficient in using Microsoft Office and other computer applications

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Fluent in Spanish and English (written and spoken)

- Previous experience with appointment setting software is a plus

Benefits:

- Competitive salary

- Full-time, remote position

- Opportunity for growth and advancement within the company

- Training and support from experienced professionals

- Fun and dynamic work environment

If you are a driven and enthusiastic individual with a passion for sales and lead generation, we want to hear from you! Join our team at Grupo Noa International and help us connect businesses with the world.

Technical Requirements:

1. Minimum 8GB RAM

2. Minimum 6th gen processor (i3 8GB RAM) (i5 4GB RAM) (i7 4GB RAM) / Ryzen 3000 series or newer

3. 10MB Download and 5MB Upload Speed

4. Must have USB Headsets

5. Must have a LAN Cable connection

Schedule: Monday to Friday and alternating Saturday - 11:00 am to 8:00 pm Pacific time (California Time)

Join our dynamic and growing team at Grupo Noa International and contribute to our organization's success by finding the right talent to help us achieve our goals.

*** IMPORTANT NOTICE ***

• The interview must be held at the location you will be working from, and the equipment you will be using. If you pass the interview, then our IT department will need to do a PC check. Your interview will be held through a video call, so please wear business attire.