Call Center Assistant

Do you enjoy helping people, staying organized, and making every interaction a positive one? Were looking for a professional, personable, and detail-oriented Call Center Assistant to join our growing team in Akron.

In this role, you'll be the first point of contact for callersanswering questions, solving problems, and providing support with efficiency and warmth. If you're clear, calm under pressure, and thrive in a fast-paced environment, wed love to hear from you.

What Youll Be Doing as a Call Center Assistant:

• Answer incoming calls and respond to inquiries in a helpful, courteous manner

• Route calls to the appropriate departments or team members

• Schedule appointments and follow up with clients or customers as needed

• Keep accurate records of calls, messages, and outcomes using our internal systems

• Assist with data entry, email communications, and administrative tasks

• Troubleshoot issues or concerns and ensure every caller feels heard and supported

• Maintain a calm and professional demeanor, even during high call volumes

• Collaborate with other departments to ensure seamless customer service

What Youll Bring to the Role:

• Strong communication skillsclear, confident, and friendly on the phone

• Excellent attention to detail and the ability to stay organized under pressure

• Basic proficiency with office software and phone/email systems

• A positive attitude, reliability, and a genuine interest in helping people

• Ability to multitask and manage time effectively in a busy environment

• Previous experience in customer service, reception, or call centers is a plusbut not required if youre eager to learn!

Why Youll Love Working With Us:

• Supportive Team Culture: Work with friendly, professional colleagues who have your back

• Opportunity to Grow: Build valuable experience and open doors to future roles in customer service, admin, or team leadership

• Variety Every Day: Interact with different callers, solve new challenges, and keep things fresh

• Convenient Location: Be part of a centrally located, accessible office in Akron

• Your Work Matters: You'll play a key role in shaping first impressions and building trust with our clients and customers

If youre ready to bring your communication skills, attention to detail, and upbeat attitude to a role where youll be appreciated and supportedapply today to become a Call Center Assistant in Akron.

This is more than just a jobits a chance to connect, contribute, and grow.