Responsibilities:

• Serve as the main point of contact for all assigned clients
• Build and maintain strong client relationships through regular check-ins and proactive communication
• Stay in regular contact with staff assigned to your accounts and support their day-to-day concerns
• Act as a fair and professional bridge between clients and staff, advocating appropriately for both
• Prepare and deliver accurate end-of-month reports to clients
• Work toward a monthly target of 3 new seats closed and identify opportunities to grow existing accounts
• Keep HubSpot CRM updated and submit accurate end-of-day reports
• Escalate client and staff concerns to the appropriate person when needed, and always follow through

Requirements:

• Comfortable working independently on a night shift (9PM – 6AM PHT)
• At least 2–3 years of experience as a Customer Service Representative or in a similar client-facing role
• Strong written and verbal communication skills
• Highly organized with a strong sense of ownership and follow-through
• Able to manage multiple accounts and priorities without constant supervision
• Professional and level-headed when handling sensitive or escalating situations
• Experience handling or leading a team is a plus but not required
• Proficient in tools like HubSpot CRM or similar platforms is a plus

Benefits:

• 4-Day Work Week — work Tuesday to Friday and enjoy a full 3-day weekend, every week. Same pay, more time for yourself, your family, and everything that matters.
• HMO Coverage — Eligible employees receive HMO coverage with free 1 dependent.
• Leave Benefits — Employees receive 15 annual leave credits consisting of 10 vacation leaves and 5 sick leaves, plus other applicable leave benefits.
• Mandatory Benefits — Employees receive SSS, PhilHealth, Pag-IBIG, tax compliance where applicable, and 13th month pay.
• Additional Leave Support — Eligible employees may also avail of calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave.
• Fair Pay and Breaks — We provide overtime, holiday, night differential, and premium pay.
• Team Activities and Wellness — We encourage wellness through company participation in events like fun runs and provide access to partner discounts from selected hotels, restaurants, and more.

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Pampanga, Philippines

Who we are:
Guerilla Staffing Solutions is a family-owned company with teams in Australia and the Philippines. We build long-term careers in a respectful, supportive, and inclusive workplace.