Q201479: Customer Service Representative

Salary Range: 25,000 - 35,000
Work Set-Up: Work onsite | Mon-Fri | 6am - 3pm

Benefits:

• Leave Benefits: 5 Sick Leaves + 10 Vacation Leaves
• Allowances: Rice, Clothing/Uniform, Medical, and Meal Allowance
• Healthcare: HMO with 1 free dependent
• Parental Support: Paid Maternity and Paternity Leave
• Government Contributions: SSS, PhilHealth, and Pag-IBIG

Responsibilities:

• Handling calls and greeting clients professionally
• Preparing and issuing quotations and proposals
• Conducting quotations follow-up to clients/customers
• Forwarding calls and inquiries to the appropriate department
• Drafting and sending emails on behalf of the sales team
• Knowledge of inputting clients' records to sales CRM
• Ensure customer satisfaction by providing effective customer support
• Manage leads database
• Perform other duties as required

Requirements:

• Experience in Sales Support or Sales Admin related roles
• Ability to handle 13 calls (blended tasks) + sending email and creating quotation
• Background knowledge with Sales CRM
• + Microsoft 360 Knowledge 
• Knowledge with bookkeeping
• Excellent communication, negotiation and phone skills
• Ability to adapt to new tools and software, high level of proficiency in MS Office, and Google apps
• Strong organizational skills, a good understanding of sourcing and the ability to maintain client relationships
• Strong problem-solving and multitasking skills
• Strong work ethic and attention to detail

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Mabalacat, 2003 Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned business with roots in both Australia and the Philippines. Our vision is to create enduring employment opportunities for our team members, and we are dedicated to fostering a positive, inclusive, and respectful work environment. We prioritize open communication, trust, and mutual respect among our staff and clients. We carefully partner with clients who value kindness and inclusivity in their treatment of employees, irrespective of their geographical location.