Location: Clark, Pampanga (Onsite)
Schedule: 4 days a week | 8 PM - 6 AM | Night Shift

Guerilla is looking for a dedicated Account Manager to be the bridge between our clients and internal teams. You'll maintain strong relationships, solve problems quickly, and help clients (and our team) thrive all while spotting opportunities for growth.

What You'll Do

• Serve as the main point of contact for clients during night-shift hours

• Build and strengthen long-term client partnerships

• Track client records, contracts, and renewals

• Coordinate with internal teams to meet KPIs and service goals

• Identify upsell/cross-sell opportunities to grow accounts

• Resolve client concerns and support staff assigned to accounts

• Prepare regular performance and sales reports

What Were Looking For

• 2-3 years of account management or client service experience

• Excellent communication, negotiation, and problem-solving skills

• Proficient with CRM tools, MS Office, and spreadsheets

• Able to work independently and handle client escalations

• Comfortable with night-shift hours aligned to Global clients