IR0001 - Account Manager

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

Salary Range: P35,000 - P45,000

The Work Set-Up:

• 4-Day work week (Mon-Thu)
  
• Nightshift (7pm - 5am)

The Benefits:

• 13th Month Pay
• 15-Days Annual Leave
• Maternity, Paternity & Solo Parent Leave
• Government Contributions (SSS, PhilHealth, and Pag-IBIG)
• HMO Health Insurance (with Maxicare)
• HMO +1 dependent
• Annual Medical Health Check-up
• Milestone Celebration (Anniversary, Performance Bonus, Token of Appreciation, etc)
• Company Events (Monthly Office activities, Team Building, Year-End Party)
• ... and more

The Responsibilities:

• Supporting potential clients during the on-boarding process, preparing them to register for the first time.
• Responding to queries, complaints and requests from centres via email and telephone as their main contact.
• Building positive relationships with centre contacts through regular contact.
• Maintaining records of all contact with clients using CRM system
• Liaise with other departments to facilitate a smooth customer journey
• Undertake other duties considered within your skill and competence to assist the smooth running of the business as required.
• Champion the organisation values at all times to model behaviours to wider team staff.

The Requirements:

• Have excellent verbal and written communication skills.
• Be organised and able to prioritise your workload.
  
• Be driven to meet deadlines to promote customer service.
  
• Be dedicated to providing world class customer service.
  
• Be able to think on your feet and respond to customer demands and solve problems.
• Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
• Be comfortable working to set standard operating procedures.

The Location:

Unit 1E, Philexcel Business Park Annex, Clark Freeport Zone, 2023, Pampanga, Philippines.

Who we are:

Guerilla Staffing Solutions is an Australian-Filipino family-owned business. We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.