IR0004 - IT Specialist

Handle incoming support requests via our Internal team. Record, track and document helpdesk requests and problem-solving process, including all successful/unsuccessful decisions made and actions taken through to final resolution. Install and configure computer hardware, software, systems, networks, printers, and scanners.

The Benefits:

• 13th Month Pay
• 15-Days Annual Leave
• Maternity, Paternity & Solo Parent Leave
• Social Security System
• Philhealth
• Pag-Ibig
• HMO
• Personal Accident Insurance
• Annual Medical Health Check
  
• Milestone Tokens
• Team Building
• Referral Bonus
• and more

The Responsibilities:

• Assist and communicate the management, clients and computer users to determine the nature of any problems that may encounter.
• Conduct preventive maintenance, including checking and data cleansing of workstations, printers and peripherals
• Investigate, diagnose, and solve computer software and hardware issues
• Manage stocks of equipment, consumables, other supplies and maintain an inventory of all IT assets including monitors, hard drives, modems, printers, scanners and other peripheral equipment.
• Perform hands-on troubleshooting, includes installation and upgrade of software, implementation of file backups, configuration of systems and applications and maintain records of software licenses
• Perform related duties as assigned, within your scope of practice but not limited to the above.
• Set up employees Computer & accessories needed and Credentials.

The Requirements:

• Preferably female. 
• 2 to 3 years experience in a similar role
• Ability to function independently with minimum supervision.
• Ability to prioritize, delegate and has a keen eye for details
• Able to communicate directly with overseas clients for IT-related matters
• Computer Savvy
• Good communication ability
• In-depth knowledge of hardware, software, programming, and troubleshooting
• Strong analytical, diagnostic, technical, and problem-solving skills
• Strong customer service and ability to work well with the employees, management, and client

The Work Set-Up:

• Work onsite
• 8 hour work shift
• Monday to Friday
  
• Mid Shift (3pm to 11pm) 
• Must be flexible for shift change and for on-call duties

The Location:
Unit 1E, Philexcel Business Park Annex, Clark Freeport Zone, 2023, Pampanga, Philippines.

Who we are:
Guerilla Staffing Solutions is an Australian-Filipino family-owned business. We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.