Provides essential operational and administrative support to the Scheduling and Customer Service function. The position ensures accurate system data, timely job and call administration, and effective documentation management to support reliable service delivery and customer satisfaction

Salary Range: 30,000 - 40,000
Work Set-Up: Work onsite | Mon-Fri | 7am - 3pm

Responsibilities:

• Raise and manage service calls in line with operational procedures.
• Close PM jobs accurately and within required timeframes.
• Manage after-hours call administration and related system updates.
• Request and follow up quotes from subcontractors.
• Load, review, and process quote approvals within systems.
• Raise materials purchase orders (POs) in accordance with approved quotes linked to service calls.
• Generate and update asset captures and asset records.
• Update attachments and job documentation to ensure completeness and accuracy.
• Produce and distribute service reports to clients.
• Process Activity Completion Reports (ACRs).
• Triage shared inboxes, prioritising and allocating actions as required.
• Perform system updates to ensure job, asset, and contract data remains current and accurate.
• Assist with ad hoc administrative tasks and special projects as directed by the Team Leader.

Requirements:

• Experience in administration, customer service, or operational support roles.
• Strong data entry capability with attention to accuracy and detail.
• Ability to manage high volumes of work in a deadline-driven environment.
• Experience using Pronto or similar job management systems is desirable.
• Previous experience within facilities management or service-based industries.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Ability to prioritize tasks and manage competing deadlines.
• Basic proficiency in scheduling systems and Microsoft Office Suite.

Benefits:
HMO Coverage — Eligible employees receive HMO coverage with free 1 dependent.
Leave Benefits — Employees receive 15 annual leave credits consisting of 10 vacation leaves and 5 sick leaves, plus other applicable leave benefits.
Mandatory Benefits — Employees receive SSS, PhilHealth, Pag-IBIG, tax compliance where applicable, and 13th month pay.
Additional Leave Support — Eligible employees may also avail of calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave.
Fair Pay and Breaks — We provide overtime, holiday, night differential, and premium pay.
Team Activities and Wellness — We encourage wellness through company participation in events like fun runs and provide access to partner discounts from selected hotels, restaurants, and more.
Training and Travel Opportunities — Some employees may receive client training and possible overseas travel, depending on role and business need.

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned company with teams in Australia and the Philippines. We build long-term careers in a respectful, supportive, and inclusive workplace.