Student Recruitment Team Leader

The Team Leader will be responsible for overseeing the delivery of the domestic student recruitment events programme, ensuring effective execution of both virtual and face-to-face initiatives. The role will lead and support a team of Student Recruitment Specialists to build a strong prospect pool and drive conversion in line with student recruitment targets and KPIs.

Team Leadership & Management

• Lead, coach, and develop a team of Student Recruitment Specialists to achieve individual and team KPIs
• Monitor team performance, provide regular feedback, and conduct coaching sessions
• Support resource planning, scheduling, and workload distribution across events and activities
• Ensure team alignment with recruitment strategy and organizational goals

Virtual Events

• Oversee the planning, execution, and continuous improvement of the virtual events programme
• Ensure all events are delivered in line with recruitment strategy and quality standards
• Review and approve event setup, communications, and CRM processes
• Analyze event performance metrics and provide actionable insights
• Support team in delivering presentations and engaging with prospective students
• Manage relationships with third-party event partners
• Ensure materials and content are accurate, updated, and aligned with branding.

Face-to-Face Events

• Oversee coordination and execution of on-ground events
• Ensure efficient administrative and CRM processes are followed
• Review post-event feedback and performance reports to drive improvements
• Support development of presentations and event materials.

Stakeholder & Inbox Management

• Oversee all customer-facing communications, ensuring high-quality responses within SLA (48 hours)
• Manage stakeholder relationships, both internal and external
• Act as an escalation point for complex queries and concerns

Reporting & Strategy

• Track, analyze, and report on recruitment and event KPIs
• Provide insights and recommendations to improve conversion and engagement
• Conduct competitor analysis and market research to inform strategy
• Contribute to strategic planning and continuous improvement initiatives.

Other Duties

• Support national processes, systems, and procedure improvements
• Lead or participate in recruitment-related projects and working groups
• Support high-priority events such as Bar Course selection activities
• Perform additional duties as assigned by the DSR Leadership Team

Qualifications

• Minimum 3 years' experience in student recruitment, events management, or related field
• At least 1–2 years' experience in a leadership or supervisory role
• Experience managing virtual and face-to-face events
• Proficient in CRM systems and Microsoft Office, including PowerPoint and Excel
• Strong written, verbal, and presentation communication skills
• Excellent organizational and time management skills, with ability to manage competing priorities
• Ability to work independently and lead a team effectively
• Strong attention to detail and commitment to quality
• Proven ability to manage multiple projects in a fast-paced environment
• Ability to build and maintain strong relationships with stakeholders

Work Arrangement

• Work Schedule: 4:00 PM to 1:00 AM weekends off 
• Remote work with occasional visits in the office. Ideally, the candidate resides within Metro Manila or nearby provinces.
• Work Location: Robinsons Zeta Tower, Bridgetowne, Ugong Norte, Quezon City. Building is near Opus Mall, Tiendesitas, and IPI Pasig. Area is accessible from Eastwood, Ortigas CBD, C5 Road, and Rizal areas.