About the job Freight Claim and Chargeback Specialist - Direct Sourcing
The Freight Claim and Chargeback Specialist is responsible for organizing shipping and receiving data, validating supplier penalties, and coordinating recovery of chargebacks from suppliers. This role reports to the Direct Procurement Director and works closely with Operations, Central Inventory, Procurement, and Finance/Accounting to ensure accurate, well-documented claims and timely resolution.
Key Responsibilities
- Collect, organize, and maintain shipping and receiving data related to supplier penalties and freight claims.
- Review deliveries against Packaging, Labeling, and Shipping Requirements (PLSR) and other standards to determine penalty eligibility.
- Validate penalties by confirming details in systems, referencing applicable chargeback rules, and ensuring data accuracy.
- Locate and organize supporting photos and documentation for each penalty and compile them in a clear, standardized table or report format.
- Create a comprehensive claim package for each penalty (penalty description, reference numbers, dollar amounts, photos, and supporting data) for supplier reimbursement requests.
- Work cross‑functionally with Operations, Central Inventory, Procurement, and Finance/Accounting to clarify discrepancies, gather missing information, and finalize claims.
- Communicate directly with suppliers to explain penalties, respond to questions, and support claim resolution in a professional and timely manner.
- Design and build the underlying processes, tools, and filing structure for penalty tracking and claim documentation from the ground up.
- Maintain an organized archive of all claims, documentation, and communications for audit and reference.
- Develop and publish monthly KPI reports (e.g., number and value of claims, recovery rate, cycle time, top recurring issues) to Procurement and other stakeholders.
- Identify trends in penalties and provide insights to Procurement and Operations to reduce recurring issues and improve supplier performance.
Required Qualifications
- Experience in a corporate environment, preferably in manufacturing, supply chain, logistics, or procurement.
- Strong proficiency in Microsoft Excel, including organizing and analyzing data, building tables, and creating summary reports and dashboards.
- Excellent attention to detail and organizational skills, with the ability to manage large volumes of data and documentation.
- Strong written and verbal communication skills, with the ability to clearly explain penalties and claims to both internal teams and suppliers.
- Demonstrated problem‑solving skills, including investigating discrepancies, resolving issues collaboratively, and following items through to closure.
- Ability to work independently, manage priorities, and meet deadlines in a fast‑paced environment.
Preferred Qualifications
- Experience with freight claims, chargebacks, or supplier compliance programs.
- Familiarity with Packaging, Labeling and Shipping Requirements (PLSR) or similar compliance frameworks.
- Experience working with cross‑functional teams such as Operations, Inventory, Procurement, and Finance/Accounting.
Role Type and Reporting
- Engagement: Contract position
- Reports to: Direct Procurement Director
- Direct reports: None