Guest Services Specialist

As the Guest Services Specialist, you will be the first and last point of contact for every guest, playing a critical role in delivering a five-star experience. From warmly welcoming clients and managing appointments to supporting service recommendations and product sales, your role will ensure every visit is seamless and exceptional.

Key Responsibilities:

• Warmly greet and check in guests with professionalism and enthusiasm

• Manage appointment scheduling and check-out with accuracy and attention to detail

• Answer phone calls and respond to inquiries with clarity and compassion

• Educate clients on services, skincare products, and current promotions

• Support sales goals through thoughtful service and product recommendations

• Collaborate with the team to ensure smooth daily operations and a cohesive client experience

Qualifications:

• Prior experience in a customer-facing or sales role (spa, med spa, or hospitality is a plus)

• A passion for luxury customer service and a genuine ability to connect with people

• Professional appearance and excellent verbal communication skills

• Ability to multitask, prioritize, and remain composed in a fast-paced setting

• Positive, team-oriented mindset with a commitment to service and excellence

• Seeking candidates who are interested in a long-term career, not a short-term position