Business Development/Operations Manager

Job Title: Business Development Manager / Operations Manager
Location: Harrisonburg, VA

Position Summary

We are looking for an experienced Business Development Manager / Operations Manager to lead sales growth, client engagement, and day-to-day logistics operations. This hybrid role is ideal for a strategic thinker who thrives in a fast-paced environment and can manage both external relationships and internal workflows.

Key Responsibilities

Business Development (50%)

• Identify and secure new shipper clients through cold outreach, networking, referrals, and industry events.
• Develop strategic partnerships to grow revenue and expand our service offerings.
• Prepare and deliver customized sales presentations and proposals to prospective clients.
• Track sales pipeline activities and conversion metrics using CRM tools.
• Negotiate pricing and service agreements that align with company goals.

Operations Management (50%)

• Oversee daily freight brokerage operations including load booking, dispatch, carrier sourcing, and issue resolution.
• Ensure high service levels by maintaining strong relationships with carriers and customers.
• Manage and mentor logistics coordinators and dispatchers to achieve KPIs.
• Optimize operational workflows, cost efficiency, and service performance.
• Collaborate with accounting on billing, invoicing, and collections.

Qualifications

• 5+ years of experience in non-asset freight brokerage or transportation logistics.
• Proven success in business development or sales within the transportation industry.
• Strong knowledge of freight markets, load boards and TMS platforms.
• Exceptional communication, negotiation, and relationship-building skills.
• Experience leading or managing a team in a logistics or brokerage setting.
• Ability to analyze data, identify trends, and drive process improvements.
• Self-motivated, adaptable, and results-oriented.

Preferred Qualifications

• Existing book of business or established shipper/carrier relationships.
• Familiarity with non-asset brokerage operations and compliance best practices.
• Bachelors degree in Business, Supply Chain, or a related field (preferred, not required).

What We Offer

• Competitive base salary + commission/bonus structure.
• Opportunity to shape and grow a high-performing team.
• Entrepreneurial culture with direct access to leadership.
• Career advancement opportunities in a growing company.