Purpose:

As a Product Video Creator, you will be responsible for assisting deliver on global product vision by creating and delivering innovative videos to help our customers and customer facing staff understand fully our products and how to use them. You will report to the Learning and Development Manager. You will :

• be passionate and experienced at building great video content and have a mindset to solve problems and improve customer experience using the video technology.
• be able to bridge the knowledge gap between Product and Sales through instructional videos.
• be effective at engaging and building relationships with cross-functional teams to understanding their needs and delivering the video content to meet those.
• possess great English communication skills (verbal and written).
• ability to visualize the product and articulate and deliver video content to ensure users (internal and external) fully understand the complex in simple how to videos.
• demonstrated experience working in a building product company and delivering instructional video content
• thrive in a fast-paced environment that requires constant re-prioritization based on value delivery.
• Work closely with the delivery teams to be able effectively convert the product concepts to video walk throughs
• have strong work ethic, be self-motivated, resilient with an attitude to overcome challenges and obstacles.

Job Specific Duties  

• Design and deliver in collaboration with L&D and Product teams, How to videos for our products
• Develop instructional videos for customer facing staff for onboarding knowledge and ongoing knowledge refresh
• Work collaboratively and build relationships across-functions and teams and ensure effective communication and work to timelines
• Identify and manage key dependencies
• Research and stay abreast of relevant industry trends for delivery/design and access of video material for all users

Relevant KPIs

• New instructional videos are created and rolled out to be in synch with product releases
• Video content are easy to use and meet needs of all users to answer “How do I..?
• Highly rated 360 feedback
• Effective stakeholder engagement
• Achieving industry practice design and creation of video materials
• Demonstrate adherence to culture, vision and values

Competencies   

• Interpersonal skills - Effectively communicating, building rapport and relating well to all kinds of people.
• Resiliency - Quickly recovering from adversity
• Customer focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations
• Decision making - Analysing all aspects of a situation to make consistently sound and timely decisions.
• Negotiation - Listening to many points of view and facilitating agreement between two or more parties.
• Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.
• Goal orientation - Setting, pursuing and attaining goals, regardless of obstacles or circumstances

Experience and Skills Required

• Minimum 4 years video creation using products like Camtasia.
• Relevant university level education such as media/comms/design
• Experience working with Product development teams
• Experience in the financial services industry and working knowledge of B2B trade credit and payments a plus but not mandatory.
• Excellent English communication skills and a collaborative team player.
• Creative thinker with vision to translate User Stories to video content
• Ability to proficiently manage multiple tasks at the same time.
• Be self-motivated and driven to be successful but also work effectively in team environment.
• Comfortable working hands-on in a start-up type environment, working in a great office environment
• Genuine excitement and energy to be part of the global expansion of a well-resourced, dynamic B2B FinTech business well established in Australia and Manila and launching in the USA