About the role

As Senior Manager - LOD1 Financial Crime, you are responsible for managing LOD1 Operational Compliance and Fraud teams, based in Cebu, PI.

These teams (70+ FTEs) perform a critical role, managing our first line of defense for Post Transaction Monitoring, Enhanced Due Diligence, Sanctions and Chargebacks.

Working closely with the Director of Operational Compliance, you are responsible day-to-day team performance management and improvement, and for implementing a new strategic direction for the areas you manage by making data-driven decisions on new processes and ways of working, reporting the results of those changes, and identifying and recommending enhancements, improvements, and potential automation opportunities.

As a key part of Operations leadership team, you drive operational excellence and process transformation, whilst assessing and mitigating risks and budgetary constraints.

Reporting to the Director of Operational Compliance, you will:

• Deliver a strategic transition across all of Compliance and Fraud Operations in Cebu by revolutionizing the way the teams are working today
• Work in an agile way to understand problems and find solutions
• Use a data-driven approach to identify ways to enhance, automate and improve the processes and procedures for Operational Compliance & Fraud.
• Build and maintain effective working relationships with your team members, and key internal and external stakeholders (including the Compliance Team, Fincrime strategy and analytics, Product, and our external partners).
• Delivering weekly management information and reporting; working with Director Compliance Operations to address actions that arise out of same
• Manage, develop, and enhance the Compliance and Fraud Team performance in Cebu, including identifying and providing them development opportunities
• Adhere to and comply with all applicable laws, regulations, and guidance, including those related to Anti-Money Laundering and Compliance, as well as adhering to company policies and procedures

What we're looking for from you

• Bachelor's Degree or relevant work experience
• Proven experience of leading large operational teams delivering a core business function for at least 5 years, ideally leading more than one team
• Proven experience of managing a large-scale team transformation project from start to finish
• Strong analytical, communication and organizational skills
• A great communicator and team player who can be honest about issues they identify, able to adapt to different stakeholders and challenge when required
• Ability to perform successfully under pressure and meet tight deadlines
• Proven track record of moving metrics and reaching KPI goals
• Able to create an inspiring team environment which is open, and ideas are valued. Comfortable giving and receiving feedback.

Desirable

• Experience of working in Compliance and/or Fraud in an international banking or payments environment
• Knowledge of dealing with customers enhanced due diligence and screening, post transaction monitoring and suspicious activity investigation