Sales Development Representative

Job Title: Sales Development Representative (SDR)

Job location: Remote (Based in South Florida, USA)

Role Overview:
As a Sales Development Representative (SDR), you will be the first point of contact for potential clients, playing a critical role in driving sales growth by generating and qualifying leads. Focused on the U.S. market, this role demands exceptional communication skills, persistence, and a results-driven mindset.

Key Responsibilities:

• Identify and pursue new business opportunities to grow the company's BPO and IT consulting business.
• Conduct market research to identify potential clients and understand their needs and requirements.
• Lead Generation: Conduct proactive outreach via calls, emails, and social media to identify and engage potential clients. (SQL & MQL)
• Inbound Lead Management: Respond promptly to leads generated through marketing campaigns and qualify their potential.
• Lead Qualification: Oversee advanced prospect research to ensure high-quality targeting and alignment with business priorities. Utilize criteria such as BANT (Budget, Authority, Need, Timeline) to qualify leads and transfer them to Senior Sales Executives.
• Appointment Setting: Schedule meetings, product demos, or calls with qualified prospects.
• Market Research: Identify and research key decision-makers within target industries to enhance prospecting efforts.
• CRM Management: Maintain accurate and up-to-date lead records in CRM systems such as Salesforce or Dynamics 365.
• Performance Metrics: Consistently meet or exceed KPIs, including outreach activities and meetings booked.
• Industry Knowledge: Stay informed about the company's offerings, the U.S. market, and emerging trends in the industry.

Requirements:

• Minimum undergraduate in IT, Business, Marketing, or a related field shall be preferred.
• 2+ years of sales experience including cold calling, setting appointments with potential clients, lead generation, and lead qualification preferably in outsourcing industry or IT services in North America / European market.
• Strong abilities to understand the market dynamics of outsourcing services, and client needs.
• Good expertise in demand lead generation, lead generation, lead qualification and Business development is required.
• Analytical mindset with proficiency in data-driven decision-making and market analysis.
• Exceptional communication and negotiation skills, with the ability to engage and influence clients and stakeholders at all levels.
• Excellent presentation and interpersonal skills required.
• Excellent skills required in articulating the results and sales performance.
• Proven ability to meet or exceed sales-related KPIs in a fast-paced environment.
• Strong organizational, problem-solving and attention to detail skills are required.
• Experience with CRM tools and sales processes is an advantage. (Salesforce, Hubsoft & Microsoft Dynamics)