Customer Service Representative – Travel Industry

Job Description:

We are seeking a dependable and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and delivering high-quality service throughout the travel planning process.

In this position, you will help respond to customer inquiries, provide travel-related information, and support a positive customer experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and online platforms

• Assist customers with travel-related questions and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional, courteous, and timely communication

• Follow company service standards and operational guidelines

• Document customer interactions as required

Qualifications:

• Strong written and verbal communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Comfortable using computers and online systems

• Detail-oriented with a customer-first approach

• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support

• Flexible scheduling options

• Opportunities for growth within the travel industry

• Supportive and collaborative team environment