Senior Middleware Support Engineer

Responsible for providing Technical Support, maintenance, development, and troubleshooting for TIBCO Enterprise Service Bus, Layer7 API GW, Google APIGEE in Telecom operator environment

Principal Duties And Responsibilities

• Day to day operations and maintenance, Design, develop, and implement enterprise integration solutions using TIBCO Business Works, TIBCO EMS, and TIBCO Active Matrix.
• Build and manage complex business workflows, orchestrating services across multiple systems and platforms.
• Implement data mapping, transformation, and validation rules to ensure seamless data exchange between disparate systems.
• Provide day-to-day operational support for TIBCO ESB, including troubleshooting, performance tuning, and system optimization.
• Continuously monitor and improve the performance of integration flows, applying tuning strategies as needed.
• Set up and maintain monitoring tools like TIBCO Hawk to ensure proactive issue detection and resolution.
• Maintain comprehensive technical documentation for integration flows, service designs, and system configurations.
• Manage code deployment, version control, and release processes for TIBCO services in a controlled environment.
• Oversee the full API lifecycle, including design, creation, deployment, monitoring, and deprecation using tools like TIBCO Mashery, Apigee, or AWS API Gateway.
• Implement security best practices such as OAuth, JWT, API keys, and SSL/TLS to protect APIs and ensure compliance with organizational standards.
• Configure and manage API throttling, rate limiting, and traffic shaping policies to ensure system reliability and scalability.
• Utilize API monitoring tools to track API performance, latency, and usage statistics, and generate reports for stakeholders.
• Implement error-handling mechanisms to ensure robust and reliable communication between APIs and external services.
• Manage API Developer Portals to facilitate external developer access, providing necessary documentation, SDKs, and support.
• Maintain API versioning strategies and ensure backward compatibility for various client applications.
• Implement automated deployment processes for APIs using continuous integration/continuous delivery (CI/CD) pipelines.

Education and Qualification

• Bachelors/Masters Degree in Computer Science / Application (or similar)

Training Required

• TIBCO Enterprise Service Bus, Layer7 API GW, Google APIGEE

Experience

• Minimum of 7 years of relevant experience

Skills

• Strong experience with TIBCO Business Works, EMS, and Active Matrix.
• Hands-on experience with API Gateway tools such as TIBCO Mashery, Apigee, or API Gateway.
• Proficiency in service orchestration, workflow design, and integration patterns.
• In-depth knowledge of API security mechanisms, including OAuth, JWT, SSL/TLS, and API key management
• Expertise in performance tuning, troubleshooting, and optimizing ESB and API Gateway solutions for high availability and scalability.
• Experience setting up monitoring tools like TIBCO Hawk and API performance monitoring platforms.
• Strong technical writing skills for creating comprehensive documentation for services, APIs, and integration processes
• Ability to communicate complex technical solutions effectively with cross-functional teams and stakeholders
• Experience with CI/CD tools and automation frameworks for deploying and managing APIs and integration services.
• Strong analytical skills and the ability to diagnose and resolve complex integration and API-related issues quickly.
• Good knowledge in database like MySQL, MS SQL, Oracle, Postgres.
• Good Knowledge in Web technology SOAP, REST, POST, GET
• General Technical skill on Clustering, Load Balancing, Failover management, Monitoring tools, Packet capture tools