Product Configurator - Charging

Responsible for Product Configuration support on Ericsson Charging system applications to ensure support Telecom operator business requirement

Principal Duties And Responsibilities

• Assist the Solution Architect in coming up with the proper solution around Charging System.
• Prepare the low-level design document for his deliverables.
• Prepare an impact analysis document for any proposed change on Charging System.
• Design, configure, and implement solutions within the Ericsson Charging System (CS) based on business and technical requirements.
• Develop charging logic, pricing models, and tariffs within the Charging System to support new services and products for the telecom operator.
• Customize and enhance product configurations, such as rating configurations, service classes, and charging profiles.
• Implement and maintain configurations for prepaid and postpaid services, ensuring accurate charging and billing processes.
• Develop and test new charging plans, discount models, and bundles based on marketing and operational needs.
• Collaborate with marketing teams to translate product requirements into system configurations that align with business objectives.
• Integrate the Ericsson Charging System with external systems such as CRM, Billing, and Customer Care using industry-standard protocols (e.g. Diameter, SMPP, SOAP, REST APIs).
• Develop and maintain interfaces for real-time and offline charging events, ensuring seamless communication between systems.
• Conduct comprehensive unit testing, integration testing, and performance testing of configured products to ensure accuracy and reliability of charging operations.
• Validate charging configurations with test cases, simulations, and usage scenarios to ensure proper system behavior under different conditions.
• Continuously monitor and optimize charging system configurations to ensure performance, scalability, and stability under high-traffic conditions.
• Fine-tune charging rules and algorithms to enhance system performance, ensuring low latency and efficient resource usage.
• Create and maintain detailed documentation of all configuration changes, including technical design, configuration parameters, and testing results.
• Work closely with business stakeholders, product managers, and operations teams to gather requirements and translate them into technical configurations.
• Collaborate with network engineers, billing teams, and IT teams to ensure end-to-end functionality of charging solutions and services.
• Manage and track configuration changes using version control systems to ensure a smooth deployment of new configurations.
• Participate in release management processes, coordinating with IT and operations teams for the timely deployment of system changes with minimal disruption to services.
• Diagnose and resolve configuration-related issues, providing quick resolutions to charging errors or anomalies.
• Investigate and address system discrepancies, implementing corrective measures to prevent future issues.
• Ensure that charging system configurations comply with regulatory requirements and internal security policies.
• Support the SIT, UAT and Acceptance of the implemented solution.

Education And Qualification

• CS Configuration Engineer
• Bachelors Degree or above
• Minimum of 5 years of GSM Telecom Experience
• In-depth knowledge of the Ericsson Charging System (CS) such as SDP, AIR, CCN, OCC, Digit Route Mediation and Seamless Voucher System.
• Strong problem-solving skills, with the ability to diagnose, resolve, and prevent configuration issues in a real-time charging environment
• Hands-on experience with integration protocols and interfaces used in telecom charging
• Strong Computer knowledge and UNIX, Linux use for administration and shell scripting
• Good knowledge in database like Oracle, SQL and etc
• Good knowledge in SOAP, Java
• Good oral and written communication skills

Experience

• 5+ years

Special Skills

• Ericsson Charging System Configuration