FO Team Leader

ICT incidents and issues management.

Principal Duties And Responsibilities

• Management of 10 resources.

• ICT incidents and issues management.

• 1st point of escalation.

• single point of interface towards the customer care.

• Root causes analysis.

• NOC processes and procedures review and improvement.

• Service quality monitoring and performance analysis.

• KPIs trend analysis and dashboards preparation.

• Trouble ticket analysis and supervision.

• Follow up with the outages until fix.

• Reporting for overall KPIs.

Education and Qualification

• Electronics & Communications Engineering.

Training Required

• ITIL certification V3.

Experience

• At least 5 years experience in Telecom Field

Special Skills

• Communication Skills