Service Manager

Heliox - Future-proof rapid charging solutions driving a cleaner tomorrow

Heliox is a market leader in the Electric Vehicle Infrastructure sector, with a leading e-mobility Platform to support the change within Urban Transportation. We are reaching out to an ambitious Service Manager to enable further growth of Heliox.

Are you looking forward to making an impact in cleaner, greener energy for big public & commercial transport solutions? Then join our energetic, international team!

Curious about our mission? Check this 1-minute film starring our chargers at Schiphol Airport: https://www.youtube.com/watch?...

Your role

As a Service Manager you will be part of a world-class service organization to support Heliox growth. This role will be a critical part of the success of Heliox and requires a talented and flexible and customer focused service manager. You build strategic relationships with clients for Heliox products and solutions across the world.

Your Responsibilities

• Responsible for onboarding of SLA contracts as dictated by the business

• Develop systems such that the service organization is a profitable branch of Heliox

• Support the negotiation and offering of SLA towards clients across the businesses

• Ensure the organization is informed, prepared and capable of fast responsiveness and excellent client delivery

• Responsible for regular client contact, account development and reporting.

• You lead the after sales efforts towards the client and act upon behalf of the client within Heliox.

• Improve, standardize and implement client services such as reporting, contracting and service quotations.

Qualifications and requirements

• Bachelors degree or equivalent in a management or technical field

• Experience with a growing and dynamic organization

• Excellent communication skills and stakeholder management

• Experience with the challenges in supporting electrical installations

• Interest for technical environment and charging solutions

• Expert knowledge of customer service principles and practices

Key competencies

• Customer-oriented
• Self-motivated and proactive
• Strong Communication Skills
• Independent
• Stress-tolerant

We offer you:

A challenging, pivotal role within a dynamic, international scale-up organization and:

• a competitive salary, depending on your experience and competences;
• bonus, flexible working hours, 31 days of holidays, training, etc.;
• a laptop and a mobile phone;
• an open environment where you can grow and develop yourself;

Interested?

Do you feel the ENERGY? APPLY!

(A motivational letter is not needed, but you are always welcome to send us one, you can upload it too.)

Want to become a Helioxer but in another function? Please check out our career page and follow us on LinkedIn!

An assessment may be part of the selection process.

About Heliox

At Heliox we make Fast Chargers to support the transition towards an Electric World. Working with some of the leading names in the Automotive industry, we are powering the future of E-Mobility. Along with our Market Leading Hardware we are also creating Smart Energy Management Solutions (Charging as a Service) to provide the platform to manage your Energy needs at an Enterprise level.

Heliox has come a long way since our first landmark E-bus project in 2017, we now provide global Charging Solutions to a variety of large vehicles even electric Ferries! Over the past two years Heliox has also created a model city energy ecosystems around the world in cities including Den Bosch, Glasgow and Montgomery County. Over the years, we reached more than 125 global cities like: Glasgow, Singapore, Milan, Amsterdam, Oslo, Copenhagen, Gothenburg, Paris, Wiesbaden, Bilbao, Manheim, Luxemburg. Operating globally, the company is headquartered in the Netherlands with local presence in United Kingdom, Germany, Sweden, Italy, Spain and the United States.

Our company is unique, with lots of freedom and room for creativity. But with stiff goals and ambitions, too. We need to perform and we are looking for the best. When others push you back and say it cannot be done, you will prove them wrong by finding alternative ways. If you need to run the extra mile, you will do it. Because you make our ambitions happen.

Our Core Values:

• Sustainable: We seek long-term solutions to help businesses transition to sustainable electric mobility.
• Cooperative: We work closely with a diverse group of partners to ensure we deliver on our promises.
• Exploring: We are an innovative company that harnesses new technology and pushes boundaries.
• Ambitious: We aim to go the extra mile for our clients, partners, the environment, both local and global and for each other.
• Proud: We care deeply about our coworkers, clients, partners, the environment and the projects we work on.
• Sincere: We act respectfully and with integrity, challenging others and holding ourselves accountable for our actions.

At Heliox, we're committed to equal employment opportunity and we prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender , gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace every day.