Veldhoven, NB, Netherlands

Electrotechnical Support Specialist

 Job Description:

Are you skilled in Electrotechnical Support, adept at system and fault analysis both on and off-site? Do you excel in optimizing the efficiency of charging solutions for electric buses, e-trucks, and high-utilization transportation? Are you passionate about advancing a cleaner, greener energy future for major public and commercial transport networks?

Join our energetic, worldwide team and be part of the solution!

In this role:

You'll serve as an Electrotechnical Support Specialist, providing crucial assistance to our service team. Your responsibilities include conducting root cause analysis and troubleshooting for service and maintenance on various charging solutions. Offering online and remote technical support to colleagues, service partners, and customers is a key aspect of your role. Collaborating with your team, you'll diagnose system issues, tackle complex client problems, and devise solutions for persistent challenges.

Your responsibilities:

  • Perform Root Cause Analysis and preparing test and service reports.
  • Developing suggestions for improvements to our products and services.
  • Remote support as a specialist in solving malfunctions.
  • Diagnosis of failures or abnormal product performance.
  • Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed when going on site.
  • Supporting development with deployment, testing, and feedback of new products.
  • Providing company-support in case of technical product issues.
  • Coordinating with the different specialists

Required qualifications:

  • Vocational or Bachelor's Degree/MBO, preferably in Electronics and/or Mechatronic.
  • 5+ years of experience in related field.
  • Experience with electrical installations and PLC.
  • Experience with troubleshooting invertors, electronics, wiring, and cooling systems.
  • Experience with serial communication and tools (CAN, EtherCAT, RS485, RS 232)
  • Knowledge of safety regulations (VCA, SHH)
  • Adept at reading circuit schematics

Your personal attributes:

  • Customer-oriented
  • Self-motivated and proactive
  • Independent
  • Solid communication skills verbal & written
  • Stress-tolerant
  • Analytical and thorough

We offer you:

  • A challenging, pivotal role within a dynamic, international scale-up organization and:
  • a competitive salary, depending on your experience and competences;
  • bonus, flexible working hours, 31 days of holidays, training, etc.;
  • a laptop and a mobile phone;
  • an open environment where you can grow and develop yourself;


Do you feel the ENERGY? APPLY!

Want to become a Helioxer but in another function? Please check out our career page and follow us on LinkedIn!

An assessment may be part of the selection process.

About Heliox

At Heliox we make Fast Chargers to support the transition towards an Electric World. Working with some of the leading names in the Automotive industry, we are powering the future of E-Mobility. Along with our Market Leading Hardware we are also creating Smart Energy Management Solutions (Charging as a Service) to provide the platform to manage your Energy needs at an Enterprise level.

Heliox has come a long way since our first landmark E-bus project in 2017, we now provide global Charging Solutions to a variety of large vehicles even electric Ferries! Over the past two years Heliox has also created a model city energy ecosystems around the world in cities including Den Bosch, Glasgow and Montgomery County. Over the years, we reached more than 125 global cities like: Glasgow, Singapore, Milan, Amsterdam, Oslo, Copenhagen, Gothenburg, Paris, Wiesbaden, Bilbao, Manheim, Luxemburg. Operating globally, the company is headquartered in the Netherlands with local presence in United Kingdom, Germany, Sweden, Italy, Spain and the United States.

Our company is unique, with lots of freedom and room for creativity. But with stiff goals and ambitions, too. We need to perform and we are looking for the best. When others push you back and say it cannot be done, you will prove them wrong by finding alternative ways. If you need to run the extra mile, you will do it. Because you make our ambitions happen.

At Heliox, we're committed to equal employment opportunity and we prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender , gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace every day.

  Required Skills:

Bonus Automotive Religion Travel Arrangements Assurance ROOT Energy LinkedIn Transportation Travel Salary Electronics Quality Assurance Technical Support Troubleshooting Regulations Materials Documentation Testing Maintenance Communication Training Management