Heliox - Future-proof rapid charging solutions driving a cleaner tomorrow

We are very excited to be searching for anew colleague, and we hope it's you! Due to our continued success we are seeking an an experienced Network Operations Center Lead to join our innovative team, and to enable further growth of Heliox Technology Inc., based out of Atlanta (GA).

Heliox is a market leader in the Electric Vehicle Infrastructure sector, with a leading E-mobility platform to support the change within Urban Transportation. We provide world class Smart Energy Management solutions that are tailored and scalable within a fast changing e-mobility landscape.

E-mobility is an exciting, fast growing new market; our chargers keep electric buses and trucks "on the go". Taking on this role will mean that you can make an immediate contribution to a more sustainable future, with cleaner air in urban life and lower global emissions as a result.

Are you looking forward to making an impact in cleaner, greener energy for big public & commercial transport solutions? Then join our energetic, international team in Atlanta, GA!



Your role:

Helioxs EV Charging NOC team provides state-of-health monitoring, technical support, remote diagnostics and resolution of the installed base of our world-class charger systems and management software. The ideal candidate will have an engineering background and be motivated to provide exceptional technical support.

Responsibilities

• Serving as an in-house technical expert on all aspects of operational charging technology and providing responsive technical support across internal customer services, operations and engineering teams as well as external customers and industry partners.
• Drive and improve our proactive state-of-health monitoring and management of networked charger installed base.
• Ensure that rapid response technical support is delivered, including remote diagnosis and resolution.
• Document, track, monitor, and escalate technical issues to ensure timely resolution.
• Provide feedback to engineering team to continuously improve charging network performance.
• Possess thorough understanding of product and network technical knowledge.
• Perform other related duties and tasks as assigned.

Requirements

• Bachelors degree from an accredited college/university in engineering or similar discipline or equivalent work experience.
• Minimum of two years of experience in PLC / SCADA devices & programming, embedded systems, power electronics, and/or systems. Strong understanding of Linux based operating systems
• Minimum of two years of experience utilizing Networking monitoring tools such as, SolarWinds, CA, Grafana required
• Minimum of two years of experience supporting wireless connectivity within a 4GLTE environment required
• Knowledge of coding languages C, C++, Python, HTML, CSS, XML, Java, or equivalent
• Minimum of one year of experience troubleshooting firmware and other release related issues
• An understanding of automotive communication protocols (CAN, OCPP, ModBus). Experience in electric vehicle industry a plus
• Solid knowledge of SQL and scripting
• Readiness to work in a high growth dynamic environment
• Demonstrated capability to excel within a team in a collaborative environment
• The ability to excel in both a team environment in addition to taking on individua assignments
• Excellent time management skills and ability to achieve scheduled deadlines
• Strong level of attention to detail with a curious temperament
• Strong written and verbal communication skills

We offer you:

A challenging and pivotal role within a scale-up company with a mission to make the world a better place. We have an open environment where you can continuously develop yourself. We offer health benefits, a company bonus (based on company and personal performance ), 401K Match, flexible working hours, 22 vacation days (FT), 12 Holidays, and training opportunities.

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Do you feel the ENERGY? APPLY!

Push the application button and upload your CV.

(A motivational letter is not needed, but you are always welcome to send us one, you can upload it too.)

Want to become a Helioxer but in another function? Please check out our career page and follow us on LinkedIn!

An assessment may be part of the selection process.

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About Heliox

Heliox provides world-class smart energy management solutions that are tailored and scalable within a fast-changing e-mobility landscape. We are working towards a sustainable world where a seamless charging experience is a standard for every electric vehicle, transforming the way we power our everyday.

Heliox is the market leader in fast charging systems within electric vehicles (EV), public transport, e-trucks, marine, mining and port equipment. Operating globally, Heliox' HQ is in the Netherlands, with local presence in Germany, Sweden, United Kingdom, Italy, Spain and the United States.

In 2017, the company installed Europe's first and largest rapid charging networks for the e-bus fleet in Eindhoven, The Netherlands; and over the past two years, has created 'model city' energy ecosystems around the world in Den Bosch, Netherlands, Glasgow, Scotland and Montgomery County, Maryland (USA).

Sustainability is what drives us, and here are some numbers we're proud of:

• Powering over 25000 commercial EVs

• Across 40 cities and 20 countries

• 3000 carbon tons savings

• 6000 daily high power charge session

Our Core Values:

Sustainable: We seek long-term solutions to help businesses transition to sustainable electric mobility.

Cooperative: We work closely with a diverse group of partners to ensure we deliver on our promises.

Exploring: We are an innovative company that harnesses new technology and pushes boundaries.

Ambitious: We aim to go the extra mile for our clients, partners, the environment, both local and global and for each other.

Proud: We care deeply about our coworkers, clients, partners, the environment and the projects we work on.

At Heliox, we're committed to equal employment opportunity and we prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender , gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace everyday.