Sheffield, England, United Kingdom

Field Service Engineer UK Midlands

 Job Description:

Field Service Engineer UK (East Midlands, Leicester, Nottingham, Sheffield, Leeds area).

Heliox - Future-proof rapid charging solutions driving a cleaner tomorrow

Are you ready to make a significant impact on cleaner, greener energy for large-scale public and commercial transport solutions? Join our passionate, international team as a Field Service Engineer UK Midlands at Heliox!

Your Role:

As a Field Service Engineer, you will play a crucial role in maintaining and supporting Heliox' cutting-edge products and solutions. You will be responsible for on-site installations, testing, and providing technical support for our charging solutions used in electric buses, e-trucks, and other high-utilization transportation systems. Your expertise will also be instrumental in diagnosing and rectifying malfunctions, as well as conducting preventive and corrective maintenance tasks. Additionally, you'll have the opportunity to contribute to product improvements and provide on-site training to customers.

Your Responsibilities:

  • Perform repairs, modifications, and maintenance on our product line.
  • Generate comprehensive test and service reports.
  • Identify and suggest improvements to our products and services.
  • Ensure quality control for third-party technical service partners.
  • Conduct on-site commissioning activities, including Site Acceptance Testing.
  • Support 1st line technical support as a skilled technician in resolving malfunctions.
  • Conduct input/output tests and measurements both online and on-site.
  • Provide proactive preventive and corrective maintenance as required.
  • Deliver on-site training sessions for customers.
  • Diagnose and address failures affecting product performance.
  • Assist in updating and enhancing service documentation.
  • Prepare necessary tools, materials, documentation, permits, travel arrangements, and briefings.
  • Maintain records of all service activities according to company procedures.
  • Collaborate with development teams to deploy, test, and provide feedback on new products.
  • Act as the primary point of contact for technical product issues within the company.

Required Qualifications:

  • ´╗┐City & Guilds Level 3 HND/HNC or equivalent.
  • Previous experience in commissioning and/or service work.
  • Proficiency with electrical installations and PLC systems.
  • Strong troubleshooting skills.
  • Familiarity with serial communication and related tools.
  • Knowledge of safety regulations, such as NFPA 70E and OSHA.
  • Ability to read circuit schematics.

Your Personal Attributes:

  • Customer-oriented, with a focus on exceeding expectations.
  • Self-motivated, proactive, and able to work independently.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced and demanding environment.
  • Capacity to remain composed and stress-tolerant during challenging situations.

We Offer You:

This is a challenging and pivotal role within a dynamic, international scale-up organization. In addition to a competitive salary, we provide various benefits, including bonuses, flexible working hours, 31 days of holidays, and training opportunities. You'll also receive a laptop and mobile phone. At Heliox, you'll enjoy an open and supportive environment that fosters personal and professional growth.

About Heliox:

At Heliox, we are dedicated to driving the transition towards an Electric World through our Fast Chargers and Smart Energy Management Solutions. Collaborating with leading names in the Automotive industry, we power the future of E-Mobility. Our global footprint spans across numerous cities worldwide, providing Charging Solutions for various large vehicles, including electric Ferries. Our unique company culture encourages creativity and innovation, with a strong focus on achieving ambitious goals.

Interested?

If you feel the ENERGY, don't hesitate to apply!

We value diversity and equal employment opportunities. We are excited to welcome talented individuals who share our commitment to sustainable mobility. No motivational letter is required, but you are welcome to share one if you wish.

Want to be part of Heliox in a different capacity? Check out our career page and follow us on LinkedIn! Please note that an assessment may be part of the selection process.

At Heliox, we strive to create a more equal opportunity workplace every day, where everyone's unique background and perspective are valued and celebrated. We believe in fostering a respectful and sincere environment, holding ourselves accountable for our actions and maintaining integrity in all that we do. Join us in our journey to shape the future of electric mobility!