Field Service Engineer Glasgow-Aberdeen area

We are very excited to be searching for a Field Service Engineer to join our team, and we hope it's you! Are you looking forward to making an impact in cleaner, greener energy for big public & commercial transport solutions? Then join our energetic, international team!

Your role:

As a Field Service Engineer you perform preventive & corrective maintenance as well as provide support and commission activities for Heliox' products and solutions.

You are responsible for on-site installing, testing, maintaining and repairing charging solutions for electric buses, e-trucks and other high utilization transportation solutions. You are able to give on-line technical support to colleagues, technical service partners and customers.

Your responsibilities:

• Maintaining our product line in the form of repairs, modifications and maintenance.
• Preparing test and service reports.
• Developing suggestions for improvements to our products and services.
• Quality control for third party technical service partners.
• Providing onsite commissioning activities inclusive of Site Acceptance Testing.
• Assisting the 3rd line support as a technician in solving malfunctions.
• Programming, performing input/output tests and measurements, on-line and on-site.
• Providing preventive and corrective maintenance as needed.
• Providing onsite training to customers.
• Diagnosis of failures in case of abnormal product performance.
• Updating and enhancing service documentation.
• Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed.
• Maintaining record of all service activities according company procedures.
• Supporting the 24x7 Helpdesk on regularly basis.
• Supporting development with deployment, testing, and feedback of new products.
• Providing first line of company-support in case of technical product issues.

Required qualifications:

• City & Guilds Level 3 HND/HNC or equivalent.
• 5+ years of (current) commissioning and/or service work experience.
• Experience with troubleshooting invertors, electronics, wiring, and cooling systems.
• Experience with serial communication and tools (CAN, EtherCAT, RS485, RS 232)
• Knowledge of safety regulations (NFPA 70E, OSHA) or IOSH Managing Safely
• Adept at reading circuit schematics

Your personal attributes:

• Customer-oriented
• Self-motivated and proactive
• Independent
• Solid communication skills verbal & written
• Stress-tolerant

We offer you:

A challenging, pivotal role within a dynamic, international scale-up organization and:

• a competitive salary, depending on your experience and competences;
• bonus, training, etc.;
• a laptop and a mobile phone;
• an open environment where you can grow and develop yourself;

About Heliox

At Heliox we make Fast Chargers to support the transition towards an Electric World. Working with some of the leading names in the Automotive industry, we are powering the future of E-Mobility. Along with our Market Leading Hardware we are also creating Smart Energy Management Solutions (Charging as a Service) to provide the platform to manage your Energy needs at an Enterprise level.

Heliox has come a long way since our first landmark E-bus project in 2017, we now provide global Charging Solutions to a variety of large vehicles even electric Ferries! Over the past two years Heliox has also created a model city energy ecosystems around the world in cities including Den Bosch, Glasgow and Montgomery County. Over the years, we reached more than 125 global cities like: Glasgow, Singapore, Milan, Amsterdam, Oslo, Copenhagen, Gothenburg, Paris, Wiesbaden, Bilbao, Manheim, Luxemburg. Operating globally, the company is headquartered in the Netherlands with local presence in United Kingdom, Germany, Sweden, Italy, Spain and the United States.

Our company is unique, with lots of freedom and room for creativity. But with stiff goals and ambitions, too. We need to perform and we are looking for the best. When others push you back and say it cannot be done, you will prove them wrong by finding alternative ways. If you need to run the extra mile, you will do it. Because you make our ambitions happen.

Our Core Values:

Sustainable: We seek long-term solutions to help businesses transition to sustainable electric mobility.

Cooperative: We work closely with a diverse group of partners to ensure we deliver on our promises.

Exploring: We are an innovative company that harnesses new technology and pushes boundaries.

Ambitious: We aim to go the extra mile for our clients, partners, the environment, both local and global and for each other.

Proud: We care deeply about our coworkers, clients, partners, the environment and the projects we work on.

Sincere: We act respectfully and with integrity, challenging others and holding ourselves accountable for our actions.

Interested?

Do you feel the ENERGY? APPLY!

(A motivational letter is not needed, but you are always welcome to send us one, you can upload it too.)

Want to become a Helioxer but in another function? Please check out our career page and follow us on LinkedIn!

An assessment may be part of the selection process.

At Heliox, we're committed to equal employment opportunity and we prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender , gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace every day.