Best, NB, Netherlands

Field Services Engineer

 Job Description:

Field Services Engineer

Heliox is a market leader in the Electric Vehicle Infrastructure sector, with a leading e-mobility Platform to support the change within Urban Transportation.

We provide world class smart energy management solutions that are tailored and scalable within a fast changing e-mobility landscape. Due to our continued success we are seeking a Field Service Engineer to join our innovative team.

In 2021/22 we have continued our growth as the Market Leader in eBus Infrastructure across Europe, and now we need people as excellent as our existing team and Products to support our expansion!

Curious about our mission? Check this 1-minute film starring our chargers at Schiphol:

https://www.youtube.com/watch?v=LWqV3iWWhBk

Position Responsibilities

The Field Service Engineer performs preventive & corrective maintenance as well as support and commissioning activities for Heliox Technology products and solutions across North America.

Responsible for on-site installing, testing, maintaining and repairing charging solutions for electric buses, e-trucks and other high utilization transportation solutions. Be able to give on-line technical support to colleagues, technical service partners and customers. 

  • Maintaining our product line in the form of repairs, modifications and maintenance.
    • Preparing test and service reports.
    • Developing suggestions for improvements to our products and services.
    • Quality control third party technical service partners
  • Provide onsite commissioning activities inclusive of Site Acceptance Testing (SAT)
  • Assisting as a technician of the 3rd line support in solving malfunctions
  • Programming, performing input/output tests and measurements, on-line and on-site
  • Provide preventive and corrective maintenance as needed
  • Provide onsite training to customers
  • Diagnosis of failures in case of abnormal product performance
  • Update and enhance service documentation
  • Prepare the necessary tools, materials, documentation, permits, travel arrangements and briefings as needed
  • Keep record of all service activities according company procedures
  • Support the 24x7 Helpdesk on regularly basis
  • Support development with deployment, testing, and feedback of new products
  • Provide first line of company-support in case of technical product issues

Qualifications:

  • Bachelor degree in Electronics and/or Mechatronics or equivalent
  • VCA/VCA-Vol certificate (or any other relevant safety certificate).
  • Minimum 3 years of (current) commissioning and/or service work experience
  • Experience with electrical installations
  • Experience with troubleshooting invertors, electronics, wiring, and cooling systems
  • Experience with serial communication and tools (CAN, EtherCAT, RS485, RS 232, etc.)
  • Knowledge of safety regulations (NFPA 70E, OSHA)
  • Knowledge of customer service principles and practices
  • Adept at using computers
  • Adept at reading circuit schematics
  • Fluent in English language

Key competences:

  • Customer-oriented
  • Self-motivated and proactive
  • Independent
  • Solid communication skills verbal & written
  • Stress-tolerant

We can offer you a adaptable environment working, competitive salaries, and the opportunity on some of the largest and bespoke e-mobility projects in Europe,

With unrivalled Career progression we are keen to discuss how we can provide the opportunity to boost your career.

N.B.: Recruitment agencies: We recruit our newest Helioxers ourselves. Please do not call or mail us, we know where to find you when we need help.

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Do you also feel the Energy while reading this job content? APPLY!

(A motivational letter is not needed, but you are always welcome to send us one, you can upload it too. )

Any questions? Call our Corporate Recruiter Debby Bastiaansen at 06-11183562.

Also want to become a Helioxer but in another function? Please check out our career page and follow us on LinkedIn!

An assessment may be part of the selection process.

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More about Heliox:

Heliox is a company in the Brainport area that is growing rapidly! Four years ago, we were with 30 people, now we are with over 240 Helioxers and in 2021/2022 we expect to grow even more! Our (fast) charge systems have been installed in more than 20 countries all over the world. Over the last couple of years, we have won the prestigious FD Gazelle Award 4 times for the fastest-growing company in the Netherlands. We have also won the VDV award for best electrical charging infrastructure and we are very proud of that.

We achieve short process times through our short communication lines and processes. This enables us to deliver custom made products in a short time window. We barely know any hierarchy; everyone is equal. Our employees represent over 30 nationalities. Continuous growth makes our jobs dynamic, but we always look out for each other; we trust one another, and we can always count on each other.

Our core values: Sustainable – Cooperative – Exploring – Sincere – Ambitious - Proud

  Required Skills:

Services