Patient Care Advocate

Provide patient care support through outbound and inbound program for the
organization.

• Handle inbound calls for scheduling appointments, processing refill
  requests, and coordinating medical records requests with the Medical
  Records division.
• Manage urgent and routine patient messages, triaging stat situations for immediate team notification while routing non-urgent messages to
  Medical Assistants for follow-up.
• Conduct outbound appointment confirmation calls, proactively fill last-
  minute scheduling gaps, and assist with locating patient medical records.
• Perform insurance verification tasks by contacting insurers and patients to obtain missing information required prior to scheduled visits.

Required Skills & Experience

• Strong empathy and customer service skills.
• Healthcare support experience.
• Ability to work and operate in client systems.
• Familiarity with medical terminology.