Customer Care Specialist - Project based

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, and competitive experts to help us serve our customers. We want individuals who genuinely care about customer experience, are compassionate and are engaging.

• Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.
• Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing a positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.
• Build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.
• Make every effort to meet the Customer Care team’s KPIs and targets.
• Have fun! Be comfortable in interacting and building relationships with our customers.

Skills and preferred qualifications

• Handle customer communication via email answering 15-20 emails per hour

• Experience with Zendesk and Shopify is a plus

• Amenable to help with the seasonal ramp (30-60 days)

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.