About the job Customer Care Specialist
We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, and competitive experts to help us serve our customers. We want individuals who genuinely care about customer experience, are compassionate and are engaging.
Well count on you to:
- Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.
- Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing a positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.
- Build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.
- Make every effort to meet the Customer Care teams KPIs and targets.
- Have fun! Be comfortable in interacting and building relationships with our customers.
- Handle customer communication via email answering 15-20 emails per hour.
- Experience with Zendesk and Shopify is a plus.
- Amenable to help with the seasonal ramp (30-60 days).
- No attendance issues and are willing to work overtime to help with the volume.
- Excellent English communication skills both written and verbal.
- Attention to detail, speed and accuracy.
- Helpful & empathetic
- Customer service experience is essential, ideally a 2-year minimum.