Customer Care Specialist (Palawan - 2 months Project Based)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Main purpose of the job

We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, flexible and competitive experts to join our Beer52 team. We want individuals who genuinely care about our customers experience and are willing to partner with clients to help their business grow. If you have a passion for craft beer (or Wine) and a commitment to delivering excellent customer experiences, this is the role for you.

Responsibilities and duties

• Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.

• Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalise every interaction and provide solutions to take care of our customers.

• To build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.

• Make every effort to meet the Customer Care teams KPIs and targets.

• Handle customer communication via email and calls.

• Have fun! Be comfortable in interacting and building relationships with our customers. BE YOURSELF!

• Admin and ad-hoc tasks that the client might require

Skills and preferred qualifications

• With at least 1 year of experience in Customer Service/BPO (Voice and email)

• E-commerce, Freshdesk and Subscription experiences are a PLUS

• Flexible with schedule

• Good email comms, quick to resolve the issue with great CS skills

• Positive energy and can-do attitude

• A person with high regard for integrity and diligence. Works efficiently with minimal supervision

• A passion for craft beer and/or Wine (or a willingness to learn)