Job Openings International QA Specialist - French

About the job International QA Specialist - French

Responsibilities and Duties

  • Manage and engender a supportive relationship with the local quality teams to ensure quality is embedded within the local teams and to highlight opportunities for improvement.
  • Perform quality evaluations interactions of captive and outsourced customer care teams where required
  • Analyze quality and customer care metrics and define actions to improve them if needed
  • Actively address process, knowledge, and skills improvement opportunities
  • Support quality improvement projects
  • Provide actionable data to various internal stakeholders as needed
  • Prepares and analyzes quality reports for management staff review
  • Undertake duties of a general nature, or additional tasks, that may be required from time to time by the business

Qualifications and skills

  • 2+ years experience in a global customer care team in a support/management role.
  • Experience in measuring, analyzing, and tracking quality and customer care metrics
  • Exceptional analytical skills
  • Ability to multitask and successfully operate in a fast paced environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Able to identify improvement opportunities and easily translate them into actions
  • Excellent English communications skills in writing and speaking
  • Excellent French communications skills
  • Proficient in using Excel, Google Suite.
  • Preferably knowledgeable in data platforms such