Benefits Coordinator

About Us

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

The Benefits Coordinator will be responsible for efficient benefits administration of employee benefits such as but not limited to health insurance, life and accident insurance, and other perks.

• Ensure that all benefits-related processes run smoothly.
• Must stay updated with the latest labor laws and regulations to ensure that the organization's benefits policies are compliant.
• Communicating benefits information to employees is crucial, the owner of this role should be adept at explaining benefit plans, helping employees understand, and addressing any inquiries or concerns.
• Assist new hires with the enrollment process for benefits and provide guidance during onboarding to help them make informed regarding their benefits.
• Handle the processing of benefits claims ensuring that employees receive their entitled benefits promptly and accurately.
• Collaborating with benefit providers and vendors as part of the role. Must include negotiation and maintaining relationships with partners to ensure cost-effective and efficient services.
• Occasionally may be involved in policy development and updates on related employee benefits, aligning them with the HelloConnect goals and local regulations.
• Promote employee engagement through benefits programs and initiatives, ensuring that benefits are competitive and attractive to current and potential employees.
• Perform ad hoc functions as required.

Skills and preferred qualifications

• Bachelor's degree in business administration or any related course
• With at least 2 years of working experience in the related field
• Excellent communication skills and proactive approach
• Detail, goal and output-oriented
• Can work with minimal supervision

Benefits

• Unused leave credits can be converted into money for a maximum of 5 days, provided at the end of the year.
  
• 13th-month pay calculated proportionally based on the duration of employment.
• Long Service Benefit is granted at a rate of 0.5 times your monthly basic salary per year of service, capped at a maximum of 2 monthly salaries.
• Health Maintenance Organization (HMO) coverage is available for the principal employee from the first day of employment and for one dependent after one year.
• Group Life Insurance is provided.
• Paid time off includes 10 days per year during the first year of employment, and 20 days per year starting from the second year of employment.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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