Dutch Customer Care Specialist - WFH

We are actively seeking talented and bilingual individuals proficient in French to join our team as Blended Agents. As a Bilingual Customer Service Specialist, you will be responsible for delivering exceptional customer support through voice and non-voice channels in both languages.

Responsibilities:

• Voice Support:

  • Answering incoming calls in Dutch.

  • Assisting customers with inquiries, issues, and product information.

  • Providing empathetic and effective solutions to ensure customer satisfaction.

  • Accurate documentation of customer interactions.

• Non-Voice Support:

  • Responding to customer inquiries via email, chat, or other written channels in Dutch.

  • Performing data entry and maintaining accurate records.

  • Handling administrative tasks related to customer support.

  • Assisting in the preparation of reports and data analysis.

• Multichannel Support:

  • Seamlessly utilizing both voice and non-voice channels for customer interactions.

  • Providing consistent and high-quality support across channels.

  • Adapting communication style to suit the channel and customer needs.

• Language Proficiency:

  • Demonstrating fluency in Dutch, both spoken and written.

• Quality and Compliance:

  • Adhering to company policies, procedures, and quality standards.

  • Ensuring data security and confidentiality in all interactions.

3. Skills and preferred qualifications

• Proven experience in blended customer service, preferably in a contact center or similar environment.

• Fluency in Dutch is mandatory.

• Excellent written communication skills with a strong command of grammar, spelling, and punctuation.

• Ability to empathize with customers, understand their concerns and provide appropriate solutions in a professional manner.

• Proficiency in using non-voice communication channels, including email, chat, social media platforms, and other written communication platforms.

• Strong problem-solving and decision-making abilities, with a focus on providing effective solutions to customer issues.

• Ability to adapt to a fast-paced and dynamic work environment, multitask effectively, and manage time efficiently.

• Positive energy and can-do attitude

• Confident to have a daily conversation with the campaign heads/clients

• A person with high regard for integrity and diligence.

• Works efficiently with minimal supervision

4. Requirements:

• WFH - stable internet connection and a backup internet connection

• The conducive working environment for work-from-home setup

• Can report on-site if unable to work from home