About the job Dutch Customer Care Specialist - WFH
We are actively seeking talented and bilingual individuals proficient in French to join our team as Blended Agents. As a Bilingual Customer Service Specialist, you will be responsible for delivering exceptional customer support through voice and non-voice channels in both languages.
- Voice Support:
Answering incoming calls in Dutch.
Assisting customers with inquiries, issues, and product information.
Providing empathetic and effective solutions to ensure customer satisfaction.
Accurate documentation of customer interactions.
- Non-Voice Support:
Responding to customer inquiries via email, chat, or other written channels in Dutch.
Performing data entry and maintaining accurate records.
Handling administrative tasks related to customer support.
Assisting in the preparation of reports and data analysis.
- Multichannel Support:
Seamlessly utilizing both voice and non-voice channels for customer interactions.
Providing consistent and high-quality support across channels.
Adapting communication style to suit the channel and customer needs.
- Language Proficiency:
Demonstrating fluency in Dutch, both spoken and written.
- Quality and Compliance:
Adhering to company policies, procedures, and quality standards.
Ensuring data security and confidentiality in all interactions.
3. Skills and preferred qualifications
Proven experience in blended customer service, preferably in a contact center or similar environment.
Fluency in Dutch is mandatory.
Excellent written communication skills with a strong command of grammar, spelling, and punctuation.
Ability to empathize with customers, understand their concerns and provide appropriate solutions in a professional manner.
Proficiency in using non-voice communication channels, including email, chat, social media platforms, and other written communication platforms.
Strong problem-solving and decision-making abilities, with a focus on providing effective solutions to customer issues.
Ability to adapt to a fast-paced and dynamic work environment, multitask effectively, and manage time efficiently.
Positive energy and can-do attitude
Confident to have a daily conversation with the campaign heads/clients
A person with high regard for integrity and diligence.
Works efficiently with minimal supervision
WFH - stable internet connection and a backup internet connection
The conducive working environment for work-from-home setup
Can report on-site if unable to work from home