Job Openings French Customer Care Specialist - WFH

About the job French Customer Care Specialist - WFH

We are actively seeking talented and bilingual individuals proficient in French to join our team as Blended Agents. As a Bilingual Customer Service Specialist, you will be responsible for delivering exceptional customer support through voice and non-voice channels in both languages.

Responsibilities:

  • Voice Support:
    • Answering incoming calls in French.

    • Assisting customers with inquiries, issues, and product information.

    • Providing empathetic and effective solutions to ensure customer satisfaction.

    • Accurate documentation of customer interactions.

  • Non-Voice Support:
    • Responding to customer inquiries via email, chat, or other written channels in French..

    • Performing data entry and maintaining accurate records.

    • Handling administrative tasks related to customer support.

    • Assisting in the preparation of reports and data analysis.

  • Multichannel Support:
    • Seamlessly utilizing both voice and non-voice channels for customer interactions.

    • Providing consistent and high-quality support across channels.

    • Adapting communication style to suit the channel and customer needs.

  • Language Proficiency:
    • Demonstrating fluency in French, both spoken and written.

  • Quality and Compliance:
    • Adhering to company policies, procedures, and quality standards.

    • Ensuring data security and confidentiality in all interactions.


3. Skills and preferred qualifications

  • Proven experience in blended customer service, preferably in a contact center or similar environment.

  • Fluency in French is mandatory.

  • Excellent written communication skills with a strong command of grammar, spelling, and punctuation.

  • Ability to empathize with customers, understand their concerns and provide appropriate solutions in a professional manner.

  • Proficiency in using non-voice communication channels, including email, chat, social media platforms, and other written communication platforms.

  • Strong problem-solving and decision-making abilities, with a focus on providing effective solutions to customer issues.

  • Ability to adapt to a fast-paced and dynamic work environment, multitask effectively, and manage time efficiently.

  • Positive energy and can-do attitude

  • Confident to have a daily conversation with the campaign heads/clients

  • A person with high regard for integrity and diligence.

  • Works efficiently with minimal supervision

4. Requirements:

  • WFH - stable internet connection and a backup internet connection

  • The conducive working environment for work-from-home setup

  • Can report on-site if unable to work from home