Sales Outreach Specialist

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Job Description

As a high-performing HelloFresh Sales Outreach Specialist at HelloConnect, you will be at the forefront of introducing potential customers to our innovative meal solutions. Your role is pivotal in creating positive first impressions, building strong connections, and driving new customer acquisition through engaging and persuasive conversations.

You will thrive in a fast-paced, supportive, and high-energy team environment, working closely with Team Leaders, Trainers, and fellow agents to continuously refine your skills and exceed targets. Your passion for connecting with people, combined with your ability to communicate value clearly and engagingly, will be essential to turning leads into long-term loyal customers.

Key Responsibilities

Customer Engagement & Lead Conversion
Proactively engage with prospective customers through outbound calls, ensuring every interaction is professional, friendly, and customer-focused.
Use consultative sales techniques to understand customer needs and tailor conversations to highlight HelloFreshs flexible plans, recipe variety, and overall value.
Guide prospects through the sign-up process, answering questions and resolving objections in real time.
Consistently represent the HelloFresh brand with positivity and professionalism.

Sales & Performance Delivery
Achieve and exceed individual and team KPIs, including sales targets, conversion rates, and lead clearance goals.
Maximise sales opportunities by identifying upsell or cross-sell options (e.g., premium plans, add-on products).
Maintain a high level of productivity and time on queue, ensuring optimal use of leads provided.
Demonstrate resilience and persistence in following up leads to increase conversions.

Product Knowledge & Brand Representation
Maintain expert-level knowledge of HelloFreshs offerings, including seasonal menus, promotions, and special campaigns.
Clearly articulate the benefits of HelloFresh and differentiate it from competitors.
Ensure compliance with company policies, processes, and quality standards.

Collaboration & Continuous Improvement
Actively participate in daily huddles, team meetings, and coaching sessions.
Provide feedback on lead quality and sales processes to support ongoing improvements in strategy and efficiency.
Share best practices with peers to uplift team performance and foster a collaborative culture.

Skills and preferred qualifications

• Strong communication and active listening skills with the ability to build rapport quickly.
• A results-driven, goal-oriented mindset with proven ability to meet or exceed KPIs in a sales environment.
• Experience in outbound sales, telemarketing, or lead generation is highly desirable.
• Resilience, adaptability, and a positive attitude are required when working in a fast-paced, target-driven setting.
• Strong problem-solving skills with the ability to overcome objections confidently.
• Tech-savvy and comfortable navigating CRM systems, dialers, and other sales tools.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.