Data Entry Specialist (FSQA)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

1. Main purpose of the job

The Data Entry Specialist will support the FSQC team with data creation and maintenance related to different ingredient categories and SKU management for the Canada and US markets. Additionally, the candidate will support the Compliance team with checking, maintaining, and filing documents and records in the area of last-mile compliance.

2. Responsibilities and duties

• Maintain technological (nutritional values, temperature data, logistic data, etc.) data of new and existing Culinary and Supplier SKUs on the HelloFresh ERP system as per Standard Operating Procedures on a regular basis.
• Ensure data completeness & accuracy and correct flow of information to the relevant stakeholders involved in the daily activities, including reporting any data issues to the team.
• Maintain operations by following policies and procedures as per training.
• Communicate regularly with the FSQC team (Food Safety Quality Managers and Compliance Managers) on any concerns /queries around the day-to-day role and provide feedback on any changes that can improve the existing processes.
• Offboarding and deactivating SKUs that need to be cut/delisted in alignment with other HelloConnect functions.
• Secure close alignment with other HelloConnect functions dedicated to tasks interconnected with HelloFresh ERP system (eg: Procurement, International FSQA)

• Support Compliance Manager in day-to-day tasks

• Review and filing of onboarding documents in coordination with the responsible stakeholders

• Sanity-checks of documents according to specified criteria

• Assistance in preparation of compliance audits and review of submitted documents

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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