Community Moderator - Hospitality & WordPress Education Platform

Community Moderator - Hospitality & WordPress Education Platform
Help Build a Global Community That Empowers Hotels to Succeed Online

Position: Community Moderator
Location: Remote (Philippines preferred)
Job Type: Part-Time or Full-Time (Flexible)
Experience Level: Entry to Mid-Level

About Us

We are a growing international platform that helps hotels around the world increase their direct bookings through education, hands-on support, WordPress hosting, and live learning experiences like webinars and online courses.

Our community is a key part of what we do. It's where hoteliers come together to learn, share, and grow, supported by a team that truly cares about their success.

The Role

We're looking for an enthusiastic Community Moderator to help us manage and grow our online community of hotel owners, managers, and marketers. You'll play a crucial role in fostering engagement, ensuring a welcoming environment, and supporting learners as they go through our courses and events.

You'll work closely with our education and support teams to ensure the community is helpful, respectful, and aligned with our mission: helping hotels take back control of their digital presence.

Key Responsibilities

• Moderate discussions across community forums, course platforms, and social channels
• Respond to questions, comments, and feedback in a friendly, professional tone
• Enforce community guidelines and handle any issues or conflicts respectfully
• Spark engagement by initiating discussions, asking questions, and highlighting member wins
• Support learners during webinars and live events (chat moderation, Q&A, feedback)
• Work with the content team to surface popular topics and learning needs
• Provide weekly reports on community sentiment, trends, and opportunities
• Help shape the tone, growth, and culture of our global learning community

Qualifications

• Experience in online community moderation, customer service, or social media management
• Excellent written English communication skills
• Friendly, empathetic, and professional interpersonal style
• Comfortable with digital platforms (Facebook Groups, Circle, forums, Slack, or similar)
• Ability to multitask and respond promptly across multiple threads or platforms
• Strong attention to detail and an understanding of community dynamics

Preferred (but not required)

• Background in hospitality or experience working with hotel-related businesses
• Familiarity with WordPress or digital marketing for hotels
• Experience moderating live chats during webinars or online events
• Basic content creation skills (e.g., Canva, simple video clips, polls)

What We Offer

• Flexible remote work environment
• A chance to shape a meaningful online space for hotel professionals
• Friendly, global team culture
• Ongoing training in digital hospitality, WordPress, and community engagement
• Competitive compensation, depending on experience and availability

How to Apply

Send your CV and a short cover letter explaining why you're excited about this role.

Include any links to communities youve helped manage or social accounts youve moderated, if available.

Be part of something that matters. Help build a community where hotels grow, learn, and connect.