Senior Client Success Executive

About the Role:

We are looking for dynamic and strategic Senior Account Executives to join our team. In this role, you will play a key part in managing and enhancing client relationships, ensuring the successful execution of content or creator-led campaigns, and driving actionable insights to elevate client success. If you are adept at analyzing data, pitching solutions, and independently managing complex projects, wed love to meet you.

Key Responsibilities:

1. Client Advisory & Insights:

• Provide strategic guidance to clients based on industry best practices and Hepmil content expertise.
• Extract and communicate actionable insights from campaign data, fostering informed decision-making.
• Serve as a trusted advisor by effectively addressing client challenges and proposing tailored solutions.

2. Pitching & Presentation:

• Present media kits and proposals with confidence, articulating Hepmils value propositions clearly.
• Identify cross-selling opportunities and pitch relevant products to existing clients.
• Drive client engagement by delivering compelling presentations that align with client goals.

3. Campaign Management:

• Manage complex, multi-format content and creator campaigns independently, ensuring timely execution.
• Maintain open communication with internal and external stakeholders to align project expectations.
• Develop comprehensive performance reports with actionable recommendations to optimize future campaigns.
• Adopt a consultative approach to enhance the client experience and foster repeat business.

4. Data Analysis & Reporting:

• Utilize advanced Excel functions to analyze campaign data, summarizing key findings for stakeholders.
• Generate insights-driven reports that measure campaign performance and highlight growth areas.

5. Conflict Resolution & Problem Solving:

• Resolve client concerns by offering data-backed solutions and actionable strategies.
• Collaborate with internal teams to align on creative and process requirements, ensuring project success.

6. Proactive Contribution & Internal Collaboration:

• Proactively identify opportunities for process improvement and provide actionable feedback to the team.
• Independently navigate internal processes to secure alignment on project deliverables.
• Drive client retention by consistently meeting expectations and delivering exceptional service.

Qualifications:

• Bachelors degree in Business, Marketing, Communications, or related field.
• Proven experience in client success, account management, or a similar role in content or creator-led campaigns or the advertising industry.
• Exceptional presentation and pitching skills; confident in delivering compelling proposals independently.
• Strong analytical skills with proficiency in Excel / Spreadsheets, including advanced functions and data analysis.
• Demonstrated ability to manage complex projects independently while maintaining attention to detail.
• Skilled in conflict resolution and providing client-centric solutions.
• Proactive, adaptable, and capable of thriving in a dynamic, fast-paced environment.
• Amenable to work on a hybrid setup (2x onsite; 3x WFH)