Client Services Director

Hepmil Philippines is a digital advertising company that champions in reaching the Millennials and the Gen Z. Its ecosystem comprises a content arm (PGAG), a creator network (Hepmil Creators' Network).

With all these focus points of the company, it leads the market in its ability to provide the best branded campaigns for the brands who want to reach the most influential generation.

About the Role:

Drive growth. Lead relationships. Shape the future of social-first content.

We're seeking a highly motivated Client Services Director to lead business growth at Hepmil. This is a high-impact role for a strategic thinker with deep industry knowledge, strong client relationships, and a genuine passion for digital media, influencer marketing, and social-first content.

As a senior leader, you will:

• Identify and secure new business opportunities, tapping into your network and market insights.
• Own and grow key client relationships, acting as a trusted partner and strategic advisor.
• Drive revenue growth across both new business and your existing accounts through innovative, insight-led content solutions.
• Collaborate cross-functionally with content, strategy, and creative teams to deliver high-performing campaigns.
• Champion excellence in client servicing, ensuring every engagement is impactful, seamless, and relationship-deepening.

This role is perfect for someone who thrives in a fast-moving, creative environment and wants to play a pivotal role in shaping how brands show up in culture through content.

Skills Required:

Visionary Leadership & Organizational Influence

• Shape and communicate a compelling Client success vision that aligns with company goals and inspires cross-departmental engagement

Executive Stakeholder Engagement

• Manage and deepen strategic relationships with C-level client executives, positioning the company as a trusted advisor

Change Leadership & Innovation

• Drive transformational initiatives within the Client success function to improve scalability, Client experience, and business impact

Strategic Business & Financial Acumen

• Lead portfolio-wide revenue forecasting, profitability analysis, and long-term client growth planning at a division or multi-portfolio level

Advanced Client Success Frameworks

• Develop and implement innovative Client success models, integrating technology and data to enhance service delivery and Client value

Complex Negotiation & Contract Management

• Lead high-stakes contract negotiations and renewals, balancing Client satisfaction with company objectives

Objectives and Key Results:

Portfolio Growth & Profitability

• Sustain a retention rate above 99% while driving significant, scalable revenue growth and profitability across multiple portfolios or business units

Enterprise Client Insights & Strategy

• Own enterprise-level client reporting and predictive analytics that inform company-wide client success strategies and product roadmap decisions

Leadership Development & Organizational Impact

• Build and scale leadership capabilities across teams, establishing succession plans and strengthening bench depth to support growth

What we're looking for:

Growth-Minded Learners

Curious, proactive, and self-aware individuals who:

• View challenges as opportunities to grow.
• Actively seek feedback to improve systems, skills, and themselves.
• Embrace change with a mindset of continuous learning.

Self-Leaders

Accountable and motivated contributors who:

• Take ownership without needing micromanagement.
• Deliver results and take pride in their work.
• Focus on outcomes, not just optics.

Integrity-Driven Professionals

Grounded, principled teammates who:

• Act from conviction, not compliance.
• Make decisions based on alignment, not convenience.
• Lead with transparency and ethics.

Collaborative Builders

System thinkers who value clarity and efficiency:

• Build and improve processes that enable performance.
• Thrive in structure and use it to create freedom and focus.
• Solve problems collaboratively and constructively.

Heart-Led Performers

Empathetic achievers who:

• Balance care for people with a drive for results.
• Understand that leadership is relational, not just operational.
• Value purpose, connection, and contribution.

What we're not looking for:

• Complacent or resistant to change (This is how it's always been.)
• Reactive, not proactive (constant crisis mode, no systems thinking)
• Unaligned or transactional (motivated only by short-term gain)
• Overly dependent (require frequent direction or reassurance)
• Ego-driven (prioritize personal recognition over team success)