Solution Delivery Manager

 

ROLE PURPOSE

Manage the software development life-cycle (SDLC) of applications for the Bank to ensure usability, maintainability, scalability, availability, extendibility, security and portability of the systems for the optimisation of system usage within the Bank.

 

JOB DESCRIPTION AND ACCOUNTABILITY

·         Develop Ensure maximum stability system uptime and optimal system response time, with minimal business disruptions, according to established service level agreement (SLA) and as well as ensure systems that meet the business requirements.

·         Manage the development of software solution, lead technical discussions to deliver business-critical functionalities through application development.

·         Manage the integration of IT solutions into the Bank’s IT infrastructure and software environment and align its outcomes to achieve the Bank’s Business Plan.

·         Act as the point of escalation for issues with development resources and/or vendors around code quality to ensure effective resolution, coding standard and adherence to project plan.

·         Act as the supply manager for development and maintenance resources, assessing skills and capacity, ensuring compliance between the technical opportunities (technology, framework, process) and the existing resources to help alignment for upcoming demand.

·         Ensure that all tools, environments and related development components are provisioned and maintained to enable delivery of proactive and timely IT services to business users

·         Oversee system performance analysis, design, programming, testing, debugging and documentation for application delivery.

·         Work with the application support and documentation groups to develop technical and user training material for new applications and major system enhancements.

 

 

 

QUALIFICATION / EXPERIENCE :

·         Bachelor’s or Master’s degree in information technology. An advanced degree is highly desirable.

·         Experience: Minimum 7 years working experience with hands-on experience in solution development and maintenance of which at least

·         3 years as the head. Strong knowledge of software development methodologies including Agile. Certification is highly desirable

 

TECHNICAL COMPETENCIES

·         Emerging Technology                • IT System Support and Maintenance

·         IT Systems and Technology       • IT Project Management

·         Technical Architecture               • Procedure, Systems and Methods

·         System Development

 

LEADERSHIP COMPETENCIES

·         Acts for the Greater Good

·         Integrated Thinking

·         Environmental Awareness

·         Holistic Collaboration

·         Engage and Influence Stakeholders

·         Organisational Understanding

·         Leveraging on Strategic Relationships

·         Empowerment with Accountability

·         Build Team Capability

·         Drive Performance Excellence

·         Executive Maturity

·         Self Confidence

 

CRITICAL SUCCESS FACTORS

·         Ability to engage with stakeholders to understand their needs, analyse and develop the appropriate IT design that meets the business requirements and expectations

·         Ability to manage the implementation of IT projects in multiple delivery methods simultaneously comprising diversified teams from vendors and IT infrastructure teams

CHALLENGES

·         Ability Ever-changing technology world which may render solution obsolete and impact the IT solutions

·         Ability to manage multiple pools of technical resources aligned to Communities of Practice in a matrix structure