Job Openings Account Manager

About the job Account Manager

About Hire Highs

Hire Highs builds and manages offshore teams for US companies. We support clients across marketing, creative, development, customer experience, and operations.

The Role

The Account Manager oversees 1015 active client accounts and ensures:

  • Clear, proactive communication with clients
  • Tasks and deliverables are completed on time
  • Internal teams are aligned and accountable
  • Capacity, hours, and margins are monitored and managed

You coordinate between clients and internal team members (designers, SEO specialists, VAs, developers). You ensure clarity, accountability, and data-driven decisions using hours, capacity, and margin visibility.

You do not create marketing strategy. You manage people, operations, and communication.

Responsibilities

Client Management

  • Lead weekly/biweekly client check-ins
  • Send clear recaps and weekly updates
  • Track deliverables and ensure deadlines are met
  • Maintain high client satisfaction (9/10+)
  • Document workflows, SOPs, and communication protocols
  • Identify risks early and resolve before escalation

Team Coordination, Accountability & Performance

  • Coordinate work across design, SEO, development, marketing, and operations roles
  • Ensure team members understand expectations and timelines
  • Hold team members accountable for missed deadlines or weak updates
  • Challenge vague, inconsistent, or unclear communication
  • Maintain clean, organized project boards (Asana, ClickUp, or client tools)
  • Escalate performance issues with context and recommended actions

Data-Driven Operations

  • Document wins and collect client testimonials, reviews, and case studies to support long-term retention and company growth
  • Monitor team capacity, bandwidth, and utilization
  • Compare talent cost rates to client billing rates
  • Identify when accounts are over or under-serviced
  • Flag margin risks and scope creep early
  • Recommend changes in hours, staffing, or scope
  • Use time reports, dashboards, and basic calculations to guide decisions

Reporting & Internal Operations

  • Maintain client health dashboards and trackers
  • Keep CRM up to date with interactions, risks, and wins
  • Provide weekly portfolio updates to leadership
  • Flag churn risks early and propose recovery plans

Requirements

Must Have

  • Based in the Philippines
  • 3+ years in account management, client success, or project management
  • Experience managing 815 clients at the same time
  • Strong written and spoken English (C1+)
  • Experience coordinating cross-functional teams
  • Comfortable using data (hours, capacity, rates, margins) to make decisions
  • Strong documentation and reporting skills
  • Familiarity with tools such as Asana, ClickUp, Notion, Google Workspace
  • Assertive and comfortable challenging unclear updates or weak execution
  • Highly organized, proactive, and ownership-driven

Nice to Have

  • Experience working directly with US-based clients
  • Background in agencies or offshore staffing
  • Basic understanding of SEO, marketing ops, or web development workflows
  • Experience analyzing utilization, burn-rate, or profitability metrics

Not a Fit If

  • You avoid difficult conversations
  • You hesitate to challenge vague or incomplete updates
  • You dislike working with data or numbers
  • You require heavy supervision
  • You struggle to juggle multiple clients
  • You freeze when clients escalate issues

Compensation

  • Base Salary: $1,200$1,800 USD/month (depending on experience)
  • Quarterly Performance Bonus: 1020% of base, tied to:
    • Client satisfaction
    • Account stability and retention
    • Operational excellence (communication, documentation, PM discipline)
  • Small bonuses for successful upsells
  • Annual performance and compensation reviews

Or refer someone