Cloud & Endpoint Support Engineer (Tier 2)

Working Schedule: Monday – Friday, Eastern Standard Time

Work Arrangement: Fully Remote

Salary Range:$1,600 – $2,200 USD/month

Employer: An IT Managed Service Provider located in Mount Pleasant, South Carolina.

Role Overview

The Cloud & Endpoint Support Engineer (Tier 2)is responsible forday-to-day endpoint operations and Microsoft 365 support across multiple client environments. This is a hands-on role focused on consistent execution, endpoint hygiene, patching, troubleshooting, and clear documentation.

Key Responsibilities

• Administer Microsoft 365 and core Azure/Entra ID services (user/mailbox management, Conditional Access changes,retentionand mailbox policies).

• Configure and manage Intune, Autopilot, Group Policy, application deployments, and configuration baselines.

• Execute scheduled Windows and third-party patching, including reporting and remediation.

• Monitor andmaintainendpoint security baselines and EDR/RMM agents (e.g.,SentinelOne, Arctic Wolf,NinjaOne).

• Troubleshoot endpoint, mail flow, DNS, authentication (SPF, DKIM, DMARC), and basicfirewallissues.

• Resolve Tier 2 escalations and collaborate with senior engineers for complex incidents.

• Maintain runbooks for onboarding/offboarding, device builds, patching, and routine maintenance.

• Use PowerShell for basic automation, validation, and reporting.

• Document all work clearly and accurately.

• Serve as the primary, hands-on owner of scheduled maintenance windows—executing,validating, and documenting patching and maintenance activities—and performemergency after-hourschanges asrequired.

Qualifications

• 3–5 years of experience supporting Microsoft 365 and Windows endpoints.

• Strong hands-on experience with Intune, Autopilot, Group Policy, and patching workflows.

• Experience with EDR/RMM tools in a support capacity.

• Solid troubleshooting and documentation skills.

• Clear and professional communication skills.