Level 2 - Technician

Employer: An MSP company located in Hawaii, USA.

Work Setup: Remote

Schedule: Monday to Friday Hawaiian Standard Time

Salary: $1,500 - $1,800 monthly

Benefits:

• 13th Month Pay
• HMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)
• Personal Time Off (After a 90-day probationary period)

Employer Overview:

A leading Information Technology Solutions provider, based in Maui, Hawaii. Primary focus is on providing IT solutions for small to medium businesses through a unique, local, cloud-based infrastructure. Own and operate a state-of-the-art data center, and can deploy complete and affordable solutions to businesses in accelerated timelines.

Job Overview

Level 2 Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a tight spot and needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" or enterprise position. This person should be prompt and/or know the importance of communicating next steps and ETAs to clients.

This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, cloud infrastructure (M365 or Google Workspace), networking, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.

Duties

• Daily time entry
• Documentation of Client Networks
• Small Projects
• Assist Sr. Engineers on Larger projects
• T&M service requests
• Backup Maintenance
• Configuration of standard mail and messaging clients including Outlook
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences.
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, smart phones, and tablets.
• Server - Experience preferred with Windows Server
• Configure file, print, and remote access services
• Administration including aff/remove users and groups from both cloud and on-premises directory systems, configure file permissions, and check event logs
• Configure and restore from backup
• Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other account and add aliases
• Takes ownership of tasks and follows through to ensure complete resolution

Experience

• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls.
• Experience with multiuser technology environments (Remote Desktop Services, Citrix, Virtual desktop infrastructure)
• Understanding of relationship between routers, switches, patch panels and connecting nodes to a network
• Understanding of DNS services
• Working knowledge of Non-Cisco firewall technologies- Sonic WALL, Sophos, Juniper, Fortinet, WatchGuard
• Working knowledge of wireless technologies- Controller vs controller less, mesh technology, SSID management, signal encryption, dynamic VLAN, RADIUS authentication.
• Working knowledge of security fundamentals-endpoint protection, MFA,EDR/XDR, SOC/SIEM, phishing, threat management etc.