Sales Support Coordinator | Senai

Company Background

Our client, established in 2016, is part of a global group with 6,000+ employees, including over 1,000 engineers and managers. Specializing in intelligent manufacturing, they provide end-to-end solutions from design to mass production with a focus on automation, customization, and information integration. Backed by strong R&D, strict quality control, and partnerships with top universities, they serve global clients in consumer electronics and smart components with innovative and flexible manufacturing solutions.

Job Responsibility:

• Serve as a key point of contact for customers regarding order status, delivery schedules, and general inquiries.
• Process and manage customer purchase orders, quotations, and sales documentation accurately and timely.
• Coordinate with internal departments (planning, production, logistics, finance) to ensure on-time delivery and resolve any order-related issues.
• Maintain and update sales records, reports, and CRM systems to ensure accurate tracking of sales activities.
• Prepare weekly and monthly sales performance reports for management.
• Support the Sales team with administrative tasks, including organizing meetings, client visits, and follow-ups.
• Assist in the coordination of customer audits or visits when required.
• Ensure compliance with internal policies and procedures related to sales operations.

Job Requirement:

• Diploma or Degree in Business Administration, Marketing, or related field.
• Minimum 1-3 years of experience in a sales support or customer service role, preferably in a manufacturing or electronics environment.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills in English (Bahasa Malaysia and Mandarin is a plus).
• Excellent organizational skills with attention to detail and accuracy.
• Able to multitask and work under pressure in a fast-paced environment.
• Team player with a proactive and customer-centric mindset.

Salary Range: MYR 2,800 - 3,000 (Commission)

Location: Senai, Johor