Publisher Relations Manager

What Youll Do:

• Facilitate onboarding of new publishers onto our platform, ensuring a smooth transition;
• Monitor customer accounts, analyze performance metrics, and proactively suggest optimizations;
• Conduct insightful calls with publishers to gather feedback and enhance our processes;
• Demonstrate our products through engaging demos to potential clients;
• Collaborate with Operations, Sales, and Finance teams to deliver top-tier service;
• Troubleshoot technical issues alongside our tech team to ensure prompt resolution;
• Drive increased profitability for publishers through strategic support;
• Foster warm, professional, and enduring relationships with clients to ensure their success.

Your Background:

• Upper-Intermediate English proficiency;
• Proficient with Google Drive tools and MS Excel;
• 1+ year experience in customer service or support;
• Strong analytical skills and critical thinking;
• Result-oriented with excellent problem-solving and prioritization skills;
• Client-focused mindset with negotiation capabilities;
• High attention to detail and organizational skills;
• Comfortable multitasking in a flexible, autonomous environment.

Will be a plus:

• 1+ year experience in IT;
• Knowledge of Header Bidding, OpenRTB, and programmatic advertising;
• Experience working with publishers, media groups, or app developers.

What we offer you:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industrys top talent;
• unlimited growth: grow in multiple directions, get freedom to launch your own product;
• career development: take courses, attend top-notch conferences, explore digital library for nonstop growth;
• health support: get medical insurance, paid vacation and sick leaves, and access to a corporate psychologist;
• fun and culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.

Thanks for your time.
Lets bring things to the next level?