Job Openings
Onboarding Specialist
About the job Onboarding Specialist
Onboarding Specialist
Location: Onsite – New York, NY
Compensation: $68,000 – $90,000 base salary
Additional Compensation: Equity
Work Authorization: Must be authorized to work in the U.S. — no visa sponsorship
Experience Level: Junior (0–3 years ONLY)
The Opportunity
HireNow Staffing is acting as a direct placement partner for a growing software development startup seeking a high-potential Onboarding Specialist to join its Customer Success organization.
This role is critical to the company's early customer experience. The Onboarding Specialist will own the journey from kickoff through go-live for a high volume of SMB customers, ensuring they activate quickly, understand the product, and achieve early value. This is a builder-role within a foundational Customer Success team, offering meaningful ownership and the chance to help shape onboarding processes as the business scales.
This position is best suited for early-career professionals who thrive in fast-paced environments, take pride in follow-through, and enjoy helping customers succeed from day one.
Key Responsibilities
Candidates will be evaluated for interview consideration based on demonstrated ability to perform the following responsibilities:
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Own the end-to-end onboarding experience for SMB customers, from initial kickoff through successful go-live
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Guide customers through product setup, basic configuration, and core workflows to drive early adoption and confidence
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Manage multiple onboarding engagements simultaneously while delivering a responsive, high-quality customer experience
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Partner closely with Sales to ensure smooth handoffs, clear expectations, and alignment on customer goals and use cases
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Identify onboarding risks early and proactively communicate solutions, timelines, and next steps
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Contribute to the creation and improvement of onboarding documentation, templates, and enablement materials
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Ensure seamless transitions from onboarding to ongoing Customer Success or scaled support teams
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Maintain accurate records of onboarding progress, milestones, and customer readiness
Only candidates who demonstrate strong ownership, organization, and follow-through will be considered.
Required Qualifications (Non-Negotiable)
These qualifications are mandatory. Candidates who do not meet all requirements will not be considered for interview.
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0–3 years of experience in onboarding, customer success, implementation, support, or a customer-facing role
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Experience within a SaaS, technology-enabled, or fast-paced service environment
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Ability to manage multiple priorities without letting details slip
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Strong communication skills, with the ability to explain product or technical concepts clearly and confidently
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Demonstrated accountability, reliability, and follow-through
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Willingness to work onsite in New York City
Preferred Qualifications (Strong Differentiators)
Candidates with the following background will stand out:
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Hospitality industry experience, particularly in high-volume or high-responsibility roles
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Exposure to startup environments (internships, early employee roles, founder experience, or startup competitions)
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Leadership experience in competitive sports, service-driven environments, or team-based roles
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Strong academic performance or evidence of high achievement and intellectual curiosity
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Comfort working in build-as-you-go environments where processes are still evolving
Who This Role Is Best Suited For
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Early-career professionals who take pride in getting things right the first time
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Individuals who enjoy being customer-facing and operationally focused
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Candidates who value ownership, learning, and long-term growth
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People who naturally anticipate problems and act before issues escalate