IT Manager

Were hiring a proactive and technically adept IT Manager to support our growing remote team. In this role, you'll manage IT operations across systems like Google Workspace, Microsoft 365, Okta, and VPNs ensuring our distributed workforce is set up for success from Day 1. You'll take full ownership of IT onboarding, troubleshooting, and documentation, building systems that scale, resolving technical issues quickly, and maintaining a high bar for clarity and user experience. The ideal candidate is a confident communicator whose just as comfortable solving a SharePoint glitch as they are writing SOPs or resetting a Microsoft password.

Perks & Benefits

• Get paid in USD every 15th & 30th of the month
• Up to 14 days paid time off annually, from day 1
• Paid time off for Philippine Regular Holidays
• 100% remote work from anywhere
• Be part of meaningful, high-impact international projects
• Work with a fast-moving, creative team where your ideas matter

What you'll be doing

• Manage account provisioning and access for Google Workspace, Microsoft 365, Okta, VPNs, and other tools
• Own and optimize Okta configuration for seamless onboarding and offboarding workflows
• Troubleshoot VPN issues, especially offshore setups accessing U.S. networks and health platforms
• Provide remote support for device troubleshooting (Mac & Windows) and software issues
• Develop, update, and organize SOPs for IT setup, device management, and recurring tech support processes
• Resolve common platform issues, including SharePoint live spreadsheet sync, password resets, and access permissions
• Support MDM configurations and ensure devices meet security compliance
• Assist with access and troubleshooting on U.S. healthcare platforms such as Waystar, Availity, HCHB, Cigna (a bonus, not a must-have)
  • Example Scenarios:
    • A new virtual assistant cant access a U.S. health insurers site you're on it, diagnosing and fixing a VPN misconfiguration.
    • A team member needs urgent access to their Microsoft Office account password reset and access restored in minutes.
    • SharePoint live syncing is down for a distributed team you're already troubleshooting version conflicts or cache issues.
    • You refine the IT onboarding SOP so new hires can self-onboard with minimal friction and zero confusion.

Who you are

• Proven experience managing IT systems for remote or distributed teams
• Hands-on proficiency with Google Workspace, Microsoft 365, Okta, and VPNs
• Experience troubleshooting SharePoint, particularly with real-time collaboration issues
• Strong written and excellent verbal communication skills you're clear, calm, and solution-oriented
• Detail-oriented and proactive: You don't just solve problems you anticipate them
• Experience supporting both Mac and Windows environments
• Comfort with documenting processes and building scalable IT systems

Bonus Points

• Experience managing access or troubleshooting for U.S. healthcare platforms (e.g., Waystar, Availity, HCHB, Cigna)
• Familiarity with MDM solutions and remote device management
• Basic knowledge of automation tools or scripting (for scaling IT tasks)